Olivia Button
Norwich,NY
Summary
Dynamic team player with a proven track record at SUBWAY® Restaurants, excelling in customer service and complaint resolution. Recognized for enhancing workflow efficiency and fostering strong relationships with coworkers. Skilled in cash handling and maintaining a clean, safe environment, contributing to increased customer satisfaction and team success.
Overview
2
2
years of professional experience
Work History
Team Member
SUBWAY®Restaurants
Norwich, NY
03.2024 - Current
- Contributed to team meetings by sharing insights on improving processes and services.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Team Member
Dunkin' Donuts Franchising
Norwich, NY
03.2023 - 09.2023
- Assisted team members in daily operational tasks to enhance workflow efficiency.
- Learned and adhered to safety protocols and procedures in the workplace environment.
- Supported inventory management by organizing stock and maintaining cleanliness.
- Engaged with customers to ensure positive experiences and address inquiries promptly.
Education
High School Diploma -
Sherburne-Earlville High School
Sherburne, NY06.2020
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Clear communication
- Collaboration and teamwork
- Cash handling
- Following instructions
- Cleaning
- Flexible schedule
- Workplace safety
- Money handling
- Computer skills
- Creativity and innovation
- Organizing work stations
- Goal setting and achievement
- Complex Problem-solving
- Complaint resolution
- Relationship building
- Order preparation
- Team building
- Sales expertise
- Facility cleaning
- Area and facility cleaning
- Continuous development
- Equipment operation
- Equipment maintenance
- Task prioritization
- Conflict resolution
Timeline
Team Member
SUBWAY®Restaurants
03.2024 - Current
Team Member
Dunkin' Donuts Franchising
03.2023 - 09.2023
High School Diploma -
Sherburne-Earlville High School