Olivia Byers
Kirkland,WA
Summary
Customer-focused Retail Associate with expertise in retail dynamics and customer service standards. Proven track record of delivering quality product recommendations and solutions that exceed customer expectations, while fostering loyal customer relationships. Committed to driving strong sales through effective execution of sales, service, and customer experience initiatives.
Overview
2
2
years of professional experience
Work History
Sales Associate
Nordstrom
Bellevue, WA
10.2023 - Current
- Enhanced knowledge of luxury brands including Chanel, Cartier, Dior, and more to provide exceptional customer assistance in designer purchases.
- Exceeded sales goals and built loyal customer relationships while maintaining a low return rate in a location with an easy return policy.
- Executed tasks related to ticketing, arranging, and showcasing merchandise in order to drive sales
- Recommended, selected and located merchandise based on customer desires.
- Greeted customers and provided exceptional customer service while building client relationships and loyalty.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Lifeguard
Pro Club
Bellevue, WA
12.2022 - 09.2023
- Maintained constant surveillance of patrons in the swimming area at all times.
- Responded quickly to medical emergencies in the pool area.
- Communicated regularly with supervisors regarding any issues that arose during shifts.
- Prepared detailed incident reports following accidents or other incidents.
- Inspected rescue tubes regularly to ensure they are in good condition.
- CPR and First Aid trained and certified.
Education
High School Diploma -
Lake Washington High School
Kirkland, WA06-2022
Skills
- Luxury Product Knowledge
- Quick Learner
- Time Management
- Customer Service & Sales Expertise
- Hitting Sales Goals
- Gaining Customer Trust and Upselling
- Reliable
Accomplishments
- Honors Orchestra (Invite Only)
- Leadership
Timeline
Sales Associate
Nordstrom
10.2023 - Current
Lifeguard
Pro Club
12.2022 - 09.2023
High School Diploma -
Lake Washington High School
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