YULIANNA PAGAN
Las Vegas
Summary
Customer-centric professional with experience in fine dining, hospitality, and retail sales. Demonstrated skills in building relationships and resolving conflicts to enhance customer satisfaction. Motivated and adaptable in high-pressure environments, consistently delivering exceptional service and exceeding performance goals.
Overview
2
2
years of professional experience
1
1
Certification
2
2
Languages
Work History
Sales Associate
Inspiration Co
Fort Lauderdale, FL
10.2024 - 01.2026
- Broke the store's first-day sales record.
- Achieved record-breaking first-day sales for store, setting new standard for future sales.
- Ranked as Top 10 sales associate among 300+ employees, demonstrating consistent high performance.
- Cultivated strong customer relationships through expert product knowledge and effective communication.
- Built strong customer relationships through product knowledge and communication.
Server's Assistant / Food Runner
Union Kitchen & Bar
Fort Lauderdale, FL
01.2024 - 10.2024
- Assisted servers to maintain excellent guest satisfaction.
- Supported servers in delivering exceptional guest experiences.
- Cleared, cleaned, and reset tables promptly.
- Organized and stocked dining areas to ensure seamless service flow.
- Maintained cleanliness of dishes, glassware, and workstations.
- Collaborated with team members in a busy restaurant setting to ensure smooth operations.
Hostess
Il Mulino
Fort Lauderdale, FL
09.2023 - 01.2024
- Greeted guests and created a welcoming first impression.
- Coordinated guest seating and managed reservations to optimize dining flow.
- Maintained smooth communication between guests and restaurant staff.
- Resolved customer concerns and addressed issues to ensure satisfaction.
- Facilitated communication between guests and restaurant staff to enhance service experience.
- Developed extensive knowledge of fine dining operations and guest service standards.
Education
Business - 12th Grade
South Plantation High School
Plantation, FLSkills
- Sales Techniques
- Luxury Product Knowledge
- Retail Sales
- Upselling
- Client Engagement
- Customer Service
- Guest Relations
- Reservation Management
- POS System
- Sales Reporting
- Cash management
- Team Collaboration
- Microsoft Office
- Problem Solving
- Bilingual (English & Spanish)
Certification
- ServSafe Food Handler Certification
- Food Handler Certification
- Driver's License
- ServSafe Certification
Languages
English
Spanish (Bilingual)
Timeline
Sales Associate
Inspiration Co
10.2024 - 01.2026
Server's Assistant / Food Runner
Union Kitchen & Bar
01.2024 - 10.2024
Hostess
Il Mulino
09.2023 - 01.2024
Business - 12th Grade
South Plantation High School