Olivia C. Alexander
Maplewood,NJ
Summary
Experienced professional skilled in enhancing customer experiences through effective communication, problem-solving, and relationship management. Collaborative team player with a results-driven mindset, capable of adapting to changing demands and priorities. Recognized for reliability and a strong focus on driving impactful outcomes.
Overview
5
5
years of professional experience
Work History
Provider Experience Specialist
Datavant
03.2024 - Current
- Responsible for answering incoming telephone inquiries from provider offices, internal teams, and market lines
- Work inventory that comes back from the health plan in a PNP status
- Maintain HIPAA compliance
- Making outbound phone calls with assigned medical providers and health plans to obtain required medical charts on behalf of our clients
Cold produce section team leader
Trader Joe’s
06.2022 - 02.2024
- Ordering cold produce daily while keeping track of inventory and sales
- Pushing new items and finding creative ways to upsell products that are low in sales
- Working on small projects to keep the section looking clean and well maintained
Patient care coordinator
Palm Medical Group of Endocrinology & Pulmonology
08.2020 - 05.2022
- Inputting patient contact info, medical records, diagnosis, and referrals into their own personal chart
- Verify insurances
- Book new and current patients for appointments between nine providers
- Maintained a positive work environment while consistently multitasking!
Education
Accounting
Union County College
Cranford, NJ01-2026
Diploma -
Union High School
Union, New Jersey06.2017
Skills
- Data Analysis
- Teamwork and collaboration
- Multitasking Abilities
- Team leadership
- Computer proficiency
- Customer complaint resolution
Timeline
Provider Experience Specialist
Datavant
03.2024 - Current
Cold produce section team leader
Trader Joe’s
06.2022 - 02.2024
Patient care coordinator
Palm Medical Group of Endocrinology & Pulmonology
08.2020 - 05.2022
Diploma -
Union High School
Accounting
Union County College
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