Summary
Overview
Work History
Education
Skills
Timeline
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Tashianna Betties

Tampa,FL

Summary

Dedicated customer service representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in corporate offerings and solutions.

Overview

3
3
years of professional experience

Work History

Provider Experience Specialist

Datavant
Remote, FL
03.2024 - Current
  • Determined and implemented techniques to improve medical records retrieval process.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Successfully met and exceeded customer service metrics and KPIs.
  • Collaborated with healthcare providers to ensure proper documentation.

Remote Customer Service Rep

Navient
Tampa, FL
07.2023 - 02.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delivered customer support to high call load each shift.

Personal Shopper

Walmart
Brandon, FL
11.2022 - 06.2023
  • Secured and stored items until customer pickup.
  • Listened to customer needs to identify and recommend best products and services.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.

Financial Advisor

Amscot Financial
Brandon, FL
10.2021 - 06.2022
  • Developed and expanded financial planning relationships with customers through loyal and dedicated service.
  • Balanced daily cash drawers and reconciled discrepancies.
  • Maintained meticulous records of cash transactions and documented any irregularities.
  • Assessed contracts to make eligibility determinations.

Education

Some College (No Degree) - Psychology

Liberty University
Lynchburg, VA

Skills

  • Data Collection
  • Team Leadership
  • Microsoft Office
  • Training and mentoring
  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Problem Resolution
  • Problem-solving abilities
  • Call Center Customer Service
  • Call control skills

Timeline

Provider Experience Specialist

Datavant
03.2024 - Current

Remote Customer Service Rep

Navient
07.2023 - 02.2024

Personal Shopper

Walmart
11.2022 - 06.2023

Financial Advisor

Amscot Financial
10.2021 - 06.2022

Some College (No Degree) - Psychology

Liberty University

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Tashianna Betties