Olivia Canning
Los Angeles,CA
Overview
9
9
years of professional experience
Work History
Sales and Communication Manager
One Down Dog
Los Angeles, United States
06.2021 - Current
- Maintain a 12% year-over-year revenue increase, as well as a 5% year-over-year membership increase
- Developed and implemented strategic communication automations to increase seamless customer communication touchpoints
- Developed training materials and holds workshops for staff on best practices in communication and sales, ensuring that the team has support in reaching sales goals
- Identifies target audiences and created optimal communication journeys to engage and interest customers based on personalized experiences
- Developed and maintains brand voice through email and text communication
- Oversees multiple customer facing email accounts, including student inquiries, sales, and membership requests
Script Reader
Blue Cat Screenplay Competition
Remote, Remote
11.2020 - 08.2021
- Read approximately 10 scripts per week to determine production eligibility
- Identified and assessed potential story elements, characters, plot points, and dialogue.
- Provided detailed notes and feedback to writers on script structure and content, with focus on character development and visual storytelling to determine if the script could move on in the production process or required reworking
Social Media Manager
Fox in a Box LA
West Hollywood, United States
09.2016 - 06.2020
- Re-vamped and reorganized the company's social media accounts to optimize marketing outreach and SEO
- Successfully coordinated fun and safe environments for children and adults to play escape room games
- Organized large group outings, including parties and team building events
- Handled company's shift to online-focused entertainment during COVID-19 shutdown
Education
BA - Theatre Arts, Psychology
University of Redlands
Redlands, CA05.2016
Skills
- Proficient in Google Workspace (Docs, Sheets, Slides, etc)
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Working knowledge of SQL
- Experience with Mindbody and Loopspark CRM platforms
- Data reporting and pulling
- KPI tracking and analysis
- Sales operations and goal setting
- Promotional event planning and execution
- Sales team training and development
- Customer retention and engagement strategies
- Customer service and client relationship management
- Excellent written and verbal communication skills
- Communications and messaging strategy
- Attention to detail in written materials and reporting
Languages
- Italian, Limited Conversational Proficiency
- Spanish, Limited Conversational Proficiency
Accomplishments
- Member - Psi Chi International Psychology Honors Society
Timeline
Sales and Communication Manager
One Down Dog
06.2021 - Current
Script Reader
Blue Cat Screenplay Competition
11.2020 - 08.2021
Social Media Manager
Fox in a Box LA
09.2016 - 06.2020
BA - Theatre Arts, Psychology
University of Redlands