Olivia Carrigan
Conway,AR
Summary
Experienced Starbucks Shift Supervisor with over a decade of experience and strengths in team leadership, customer service, and adaptability. Strong background in employee training, conflict resolution, and clear communication. Highly-motivated employee with a desire to take on new challenges. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
12
12
years of professional experience
Work History
Starbucks Shift Supervisor
Starbuck Coffee
Conway, Arkansas
12.2014 - Current
- Trained baristas on drink prep standards, cash handling, and customer service.
- Supported team supervision while maintaining a positive, productive work environment.
- Assigned tasks across staff to improve workflow, set priorities, and meet goals.
- Assisted with training sessions to strengthen team skills and improve daily operations.
- Guided new hires through company programs for smooth onboarding.
- Completed opening, closing, and shift-change duties to maintain daily operating standards.
- Handled cash register operations, drawer counts, and payment accuracy.
- Delivered strong customer service in a welcoming, friendly setting.
- Helped resolve customer concerns and supported service during busy periods.
- Notified management about low or spoiled inventory to maintain supply levels.
- Checked inventory levels and restocked coffee, milk, and supplies.
- Coached team members on customer service best practices to improve performance.
- Encouraged open communication among team members to improve collaboration and efficiency.
- Resolved customer concerns promptly, maintaining high satisfaction and loyalty.
Education
High School Diploma -
Pulaski Technical College
North Little Rock, ARSkills
- Leadership presence
- Opening and closing procedures
- Team supervision
- Employee training
- Cross-training
- Operational efficiency
- Task delegation
- Simultaneous task handling
- Time management
- Customer service
- Conflict resolution
- Excellent communication
- Relationship building
- Solution-oriented mindset
- Critical thinking
- Decision making
- Professional demeanor
- Adaptability and flexibility
- POS systems
Timeline
Starbucks Shift Supervisor
Starbuck Coffee
12.2014 - Current
High School Diploma -
Pulaski Technical College