Olivia Carte
South Charleston,WV
Summary
Dental support professional with experience assisting treatment discussions, preparing financial conversations, verifying insurance, and maintaining accurate electronic records. Combines chair-side care, infection control, and office management skills to support efficient patient flow, organized operations, and a positive experience at the front desk and in the operatory.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Assistant Office Manager
Aspen Dental
South Charleston, West Virginia
06.2025 - Current
- Managed office operations and procedures to ensure organizational effectiveness, efficiency and safety.
- Supported senior management in completing additional responsibilities to enhance team efficiency.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Maintained a calendar of events, meetings, conferences, appointments.
- Trained and mentored administrative staff members on company policies, daily task execution, and industry best practices.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Supported treatment plan presentation and financial discussion preparation
Patient Experience Coordinator
Aspen Dental
South Charleston, West Virginia
10.2023 - 06.2025
- Managed patient inquiries by phone, email, and front desk.
- Coordinated patient scheduling and appointment confirmations.
- Resolved patient concerns with calm, professional communication.
- Supported treatment plan discussions with patients and dental teams.
- Verified insurance details and explained coverage questions.
- Reviewed patient records and updated electronic charting systems.
Dental Assistant
Aspen Dental
South Charleston, West Virginia
07.2023 - 12.2023
- Took digital X-rays of teeth using radiographic equipment.
- Provided chair-side assistance during dental procedures
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Ensured compliance with infection control policies and procedures.
- Sterilized instruments and maintained operatory cleanliness.
Internship
Dolan Family Dentistry
Charleston, WV
03.2023 - 05.2023
- Working knowledge of sterilization and infection control procedures
- Skilled in treatment room set up and break down
- Assisted dentist with preventative and restorative procedures to improve patient care and treatment outcomes
- Seated patients and prepared them for dental procedures, enhancing patient comfort and readiness
- Obtained alginate impressions
- Assisted with dental and periodontal charting
- Assisted with the exposing and processing of dental radiographs
- Ensured sterilization of dental tools using autoclave, ultrasonic cleaner, and statim, upholding strict safety standards for patient protection.
Education
Dental Assisting
ROSS Medical Education Center
Charleston, WVSouth Charleston High School
South Charleston, WVSkills
- Fundamentals of dental assisting
- HIPAA/OSHA compliance
- Office operations
- Office workflow optimization
- Insurance verification
- Conflict resolution
- Ability to thoroughly complete tasks
- Patient aspiration
Certification
- American Heart Association BLS-CPR 2024-10 - 2026-10
Timeline
Assistant Office Manager
Aspen Dental
06.2025 - Current
Patient Experience Coordinator
Aspen Dental
10.2023 - 06.2025
Dental Assistant
Aspen Dental
07.2023 - 12.2023
Internship
Dolan Family Dentistry
03.2023 - 05.2023
Dental Assisting
ROSS Medical Education Center
South Charleston High School