Olivia Carter
TEMPE,Arizona
Overview
5
5
years of professional experience
1
1
Certification
Work History
Volunteer and Intern Coordinator
International Rescue Committee, IRC
Glendale, AZ
08.2022 - Current
- Lead intern and volunteer recruitment efforts for 12 office programs by managing all aspects of the process such as website postings, application review, interviewing, onboarding and orientation
- Serve as primary contact for program staff, volunteers, and interns to offer continuous support and guidance
- Establish and strengthen partnerships with community colleges, university programs, and other stakeholders to expand the office's volunteer and intern program
- Create and implement standard operating procedures and training materials to optimize staff's interaction with volunteers and interns
- Oversee accurate documentation and reporting of volunteer and intern hours via Salesforce and Integra, ensuring grant requirements are met for various programs
Sr. Caseworker - Afghan Assistance Program
International Rescue Committee, IRC
Glendale, AZ
11.2021 - 08.2022
- Managed a caseload of 85 clients while simultaneously assisting 400+ clients staying in local hotels during the Afghan emergency evacuation
- Built and sustained trustful relationships with clients
- Led a team of 5 caseworkers
- Expanded available support by discovering and incorporating relevant community resources to better meet the diverse needs of clients
Lead Server
Firebirds Wood Fired Grill
Chandler, AZ
05.2019 - 11.2021
- Led staff of 7-9 servers, delegating tasks and ensuring timely completion
- Responsibly performed all managerial closing duties, including cash handling and report completion
- Trained new servers
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner
Education
Bachelor of Arts - Global Health
Arizona State University - Barrett Honors College
Tempe, AZ05-2021
Bachelor of Arts - Global Studies
Arizona State University- Barrett Honors College
Tempe, AZ05-2021
Certification
- Compass: Organizational Management Development Program, May 2023 | Harvard Business Publishing and IRC
Timeline
Volunteer and Intern Coordinator
International Rescue Committee, IRC
08.2022 - Current
Sr. Caseworker - Afghan Assistance Program
International Rescue Committee, IRC
11.2021 - 08.2022
Lead Server
Firebirds Wood Fired Grill
05.2019 - 11.2021
Bachelor of Arts - Global Health
Arizona State University - Barrett Honors College
Bachelor of Arts - Global Studies
Arizona State University- Barrett Honors College
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