Olivia Cassady
Tampa
Summary
Coming from a background in customer service and extremely people-oriented work. I am currently earning a degree in performing arts and education.
Overview
2
2
years of professional experience
Work History
Front of House Staff
Kale Me Crazy
06.2024 - 03.2025
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Front of House Staff Member
Fresh Kitchen
02.2024 - 05.2024
- Helped educate guests about the business, company values, and menu
- Created a warm, welcoming atmosphere
Front of House Staff Member
Scuola Pizza
05.2023 - 05.2024
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Processed customer payments and balanced cash drawers.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Cleaned and organized kitchen, dining and service areas.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Utilized POS system to receive and process food and beverage orders.
Shift Leader
Rock N Roll Sushi
11.2022 - 02.2024
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Education
Bachelor of Arts - Dance
The University of Tampa
Tampa, FL05-2026
Skills
- Building rapport
- Social media
- Handling complaints
- Language skills
- Phone etiquette
- Guest relations
- Time management
- Verbal and written communication
- Product knowledge
Timeline
Front of House Staff
Kale Me Crazy
06.2024 - 03.2025
Front of House Staff Member
Fresh Kitchen
02.2024 - 05.2024
Front of House Staff Member
Scuola Pizza
05.2023 - 05.2024
Shift Leader
Rock N Roll Sushi
11.2022 - 02.2024
Bachelor of Arts - Dance
The University of Tampa
Similar Profiles
Dorien MizellDorien Mizell
Front of House Employee at Kale Me CrazyFront of House Employee at Kale Me Crazy
Yara Sanchez JarquinYara Sanchez Jarquin
Shift Leader at Kale Me CrazyShift Leader at Kale Me Crazy
Jacqueline EckertJacqueline Eckert
Office and Golf Club Manager at Crazy Communications and Crazy Horse Golf ClubOffice and Golf Club Manager at Crazy Communications and Crazy Horse Golf Club