Olivia Cassady
Tampa
Summary
Coming from a background in customer service and extremely people-oriented work. I am currently earning a degree in performing arts and education.
Overview
2
2
years of professional experience
Work History
Front of House Staff
Kale Me Crazy
06.2024 - 03.2025
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Front of House Staff Member
Fresh Kitchen
02.2024 - 05.2024
- Helped educate guests about the business, company values, and menu
- Created a warm, welcoming atmosphere
Front of House Staff Member
Scuola Pizza
05.2023 - 05.2024
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Processed customer payments and balanced cash drawers.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Cleaned and organized kitchen, dining and service areas.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Utilized POS system to receive and process food and beverage orders.
Shift Leader
Rock N Roll Sushi
11.2022 - 02.2024
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Education
Bachelor of Arts - Dance
The University of Tampa
Tampa, FL05-2026
Skills
- Building rapport
- Social media
- Handling complaints
- Language skills
- Phone etiquette
- Guest relations
- Time management
- Verbal and written communication
- Product knowledge
Timeline
Front of House Staff
Kale Me Crazy
06.2024 - 03.2025
Front of House Staff Member
Fresh Kitchen
02.2024 - 05.2024
Front of House Staff Member
Scuola Pizza
05.2023 - 05.2024
Shift Leader
Rock N Roll Sushi
11.2022 - 02.2024
Bachelor of Arts - Dance
The University of Tampa