Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Cassady

Tampa

Summary

Coming from a background in customer service and extremely people-oriented work. I am currently earning a degree in performing arts and education.

Overview

2
2
years of professional experience

Work History

Front of House Staff

Kale Me Crazy
06.2024 - 03.2025
  • Established welcoming atmosphere by greeting each guest warmly.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Helped guests at tables when in need of assistance.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.

Front of House Staff Member

Fresh Kitchen
02.2024 - 05.2024
  • Helped educate guests about the business, company values, and menu
  • Created a warm, welcoming atmosphere

Front of House Staff Member

Scuola Pizza
05.2023 - 05.2024
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Processed customer payments and balanced cash drawers.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Cleaned and organized kitchen, dining and service areas.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Utilized POS system to receive and process food and beverage orders.

Shift Leader

Rock N Roll Sushi
11.2022 - 02.2024
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.

Education

Bachelor of Arts - Dance

The University of Tampa
Tampa, FL
05-2026

Skills

  • Building rapport
  • Social media
  • Handling complaints
  • Language skills
  • Phone etiquette
  • Guest relations
  • Time management
  • Verbal and written communication
  • Product knowledge

Timeline

Front of House Staff

Kale Me Crazy
06.2024 - 03.2025

Front of House Staff Member

Fresh Kitchen
02.2024 - 05.2024

Front of House Staff Member

Scuola Pizza
05.2023 - 05.2024

Shift Leader

Rock N Roll Sushi
11.2022 - 02.2024

Bachelor of Arts - Dance

The University of Tampa

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Olivia Cassady