Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Olivia Cauley

Ely,MN

Summary

Training professional with proven record in designing and executing comprehensive training initiatives that drive organizational growth. Valued for collaborative approach and results-driven mindset, consistently meeting dynamic business needs. Skilled in instructional design and fostering positive learning environment, ensuring reliable and adaptable support for teams.

Innovative professional with several years of diverse experience. Proven success in leading projects from start to finish and contributing to growth and success.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Training Coordinator

Scouting America
02.2025 - Current
  • Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
  • Collaborated with department managers to design customized training plans aligned with organizational goals.
  • Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
  • Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
  • Promoted a culture of continuous learning within the organization by encouraging employee engagement in training opportunities.

Bay Post Director

Boy Scouts of America
05.2024 - 01.2025
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Property Manager

Hillville Properties
01.2021 - 01.2023
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Collected and maintained careful records of rental payments and payment dates.

Bartender

Applebee's Bar and Grill
02.2021 - 04.2024
  • Multitasking with customer service, phone calls, and restaurant services
  • Maintaining quality and positive attitude during stressful situations
  • Working well with others in a high stress environment as well as understanding leadership and the tasks and obligations of everyone.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Lifeguard Swimming Instructor

Pueblo West Parks and Recreation
03.2013 - 04.2018
  • Kept watch over swimmers to ensure fast response when distress situations arose
  • Ensure safety of youth while simultaneously educate and teach them in a supportive environment
  • Led swimmer instructional lessons with participants of varying ages (3-15) to share optimal swim techniques and build strength
  • Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress
  • Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities
  • Garnered valuable advice to new swimmers on specific techniques and provided tips on building strength
  • Optimized customer service by resolving issues quickly and with courteous demeanor.

Receptionist Front Desk Clerk

South Shore Marina-Lake Pueblo Co
05.2019 - 09.2019
  • Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety
  • Managed customer complaints and rectified issues to complete satisfaction
  • Personally, addressed and welcomed guests, improving overall customer service and engagement
  • Monitored reservations to track incoming parties and special events
  • Lead trainings on boat handling and safety procedures as well as aiding participants in map understanding

Server

Old Chicago Pizza and Taproom
12.2019 - 03.2020
  • Managed up to 30 customers at any given moment while simultaneously assisting all other restaurant servers and food running
  • Managed large group events and sports team events
  • Worked as a member of a team in a group setting ensuring the success of the restaurant and satisfaction of the customers.

Bartender

Tocayo Mexican Grill and Cantina
02.2018 - 06.2019
  • Managed up to 25 customers at any given moment while simultaneously assisting 4-5 restaurant servers
  • Worked with management to plan and implement special events to boost customer numbers and profits
  • Engaged in small talk with over 50 patrons per day to build rapport and earn repeat business
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
  • Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution.

Education

B.S. Psychology -

Colorado State University of Pueblo
05.2021

Associate of Science - Biology

Colorado State University - Pueblo
Pueblo
05.2021

High School Diploma - undefined

Pueblo West High School
05.2016

Skills

  • Strong communication skills
  • Service-oriented mindset
  • Client communication
  • Performance monitoring
  • Student engagement
  • Schedule Coordination
  • Public Speaking
  • Coaching and Mentoring
  • Collaborative teamwork
  • Holistic wellness approach

Certification

  • C.P.R Certified, 2023
  • Wilderness First Aid Certified, 2023

Timeline

Training Coordinator

Scouting America
02.2025 - Current

Bay Post Director

Boy Scouts of America
05.2024 - 01.2025

Bartender

Applebee's Bar and Grill
02.2021 - 04.2024

Property Manager

Hillville Properties
01.2021 - 01.2023

Server

Old Chicago Pizza and Taproom
12.2019 - 03.2020

Receptionist Front Desk Clerk

South Shore Marina-Lake Pueblo Co
05.2019 - 09.2019

Bartender

Tocayo Mexican Grill and Cantina
02.2018 - 06.2019

Lifeguard Swimming Instructor

Pueblo West Parks and Recreation
03.2013 - 04.2018

High School Diploma - undefined

Pueblo West High School

B.S. Psychology -

Colorado State University of Pueblo

Associate of Science - Biology

Colorado State University - Pueblo

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