Olivia Chamorro
Watkinsville,GA
Summary
Hardworking professional with strong skills in customer service, cash transactions, inventory orders, and invoice processing. A proven ability to train staff and manage operations effectively to enhance guest experiences. Highly motivated, with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Server/BOH Manager/Operations Assistant
Bretts Casual American
Watkinsville, Georgia
06.2018 - Current
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Handled cash transactions accurately during busy shifts.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted in training new servers.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Trained new employees on kitchen processes and equipment usage.
- Resolved conflicts among team members to promote a positive work environment.
- Monitored inventory levels, tracked orders and assisted with purchasing decisions.
- Maintained accurate records of financial transactions related to operations activities.
- Monitored and analyzed operational costs to identify savings opportunities.
- Received and distributed mail, letters and packages.
- Reviewed and approved vendor invoices.
- Managed daily operations including staffing levels, food production, product ordering, equipment maintenance, and employee training.
- Coordinated with suppliers to ensure timely delivery of materials and products.
- Prepared and maintained records and reports of inventories, price lists, shortages, shipments, expenditures and goods used or issued.
- Coordinated with suppliers to streamline order processes and delivery schedules.
- Researched new products in order to determine their suitability for stocking in the restaurant.
- Collaborated with vendors and suppliers to resolve discrepancies or issues with ordering processes.
- Oversaw the receipt, storage, and dispatch of goods, ensuring smooth workflow.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Processed payments from customers for catering services received.
- Processed daily financial transactions with accuracy and attention to detail.
- Maintained accurate records of all transactions processed throughout the day.
- Prepared deposit slips for all incoming funds according to established procedures.
- Authorized payments for transaction processing.
Team Leader/Assistant Manager
Charlie's Chicken
Skiatook, Oklahoma
05.2014 - 05.2018
- Scheduled employee shifts to maintain adequate coverage during peak hours.
- Managed customer transactions and balanced cash registers after shifts.
- Processed payments, issued receipts, and provided change.
- Trained newly hired employees regarding company policies and operations.
- Completed regular and thorough cleaning of equipment, floors, and furniture.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA10-2025
Skills
- Customer service
- Cash handling
- Employee training
- Inventory management
- Memory retention
- Strong work ethic
- Quality control
- Conflict resolution
References
References available upon request.
Timeline
Server/BOH Manager/Operations Assistant
Bretts Casual American
06.2018 - Current
Team Leader/Assistant Manager
Charlie's Chicken
05.2014 - 05.2018
High School Diploma -
Penn Foster Career School