Olivia Champaign
Burbank,CA
Summary
Professional Bartender with several years of industry experience open and committed to building customers base by providing positive service experience that align with company's mission and goals.
Overview
11
11
years of professional experience
Work History
Manager/Bartender
The Hollywood Way Bar & Grill
Burbank, CA
03.2019 - 05.2022
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
Children's Nanny
Sara & Morgan Light
Van Nuys, CA
04.2018 - 03.2019
- Built positive and nurturing environments to support child social and emotional growth.
- Promoted language development skills through reading and storytelling.
- Engaged with children on age-appropriate level.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
Front Desk Agent
Mondrian Hotel
West Hollywood, CA
04.2018 - 01.2019
- Helped with improving company policies and procedures to improve operational processes.
- Took reservations for guests and provided first-class customer service.
- Appropriately handled customers needs in a timely manner in a fast paced work environment.
- Collected room deposits, fees and payments and calculated billing and post charges to room accounts.
- Used internal software to process reservations, check-ins and check-outs.
Bartender/Trainer
Bartaco
Nashville, TN
12.2015 - 03.2018
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Monitored day-to-day activities of employees, noting areas needing improvement and implementing plans for rectification.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Hostess
The Smith
New York, NY
08.2014 - 12.2015
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Documented reservations and communicated changes to guests.
- Recorded available tables after seating each party using specialized seating software.
Server/Hostess/Bartender
Chuy's
Nashville, TN
10.2011 - 08.2014
- Displayed enthusiasm and promoted excellent service to customers.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
Certificate of Completion -
Neighborhood Playhouse School of The Theatre
New York, NY05.2015
Nashville State Community College
Nashville, TNSkills
- Attention to Detail
- Team Building
- Effective Time Management
- Inventory Management
- Order Fulfillment
- Communication Skills
- Customer Service
- Complaint Resolution
- POS Systems
Timeline
Manager/Bartender
The Hollywood Way Bar & Grill
03.2019 - 05.2022
Children's Nanny
Sara & Morgan Light
04.2018 - 03.2019
Front Desk Agent
Mondrian Hotel
04.2018 - 01.2019
Bartender/Trainer
Bartaco
12.2015 - 03.2018
Hostess
The Smith
08.2014 - 12.2015
Server/Hostess/Bartender
Chuy's
10.2011 - 08.2014
Certificate of Completion -
Neighborhood Playhouse School of The Theatre
Nashville State Community College
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