Bobby Ridout
Dallas,TX
Summary
Motivated professional with eight plus years of experience seeking a transition into a sales driven role where engaging customers can drive revenue and contribute to the success of an organization.
Overview
11
11
years of professional experience
Work History
MANAGER/BARTENDER
Rex's Seafood
02.2017 - Current
- Cultivated strong relationships with guests, fostering repeat business and loyalty
- Demonstrated exceptional communication skills to engage customers and ensure satisfaction
- Managed closing duties, including cash reconciliation and inventory restocking
- Delivered accurate food and drink orders promptly, enhancing customer experience
- Proactively contributed and implemented new ideas which ultimately increased sales and revenue
- Coordinated and participated in marketing events, showcasing dedication to customer engagement and community involvement
CUSTOMER SERVICE REPRESENTATIVE/KEYHOLDER
Sherwin Williams
01.2016 - 04.2017
- Demonstrated product knowledge and confidence in engaging customers, thereby increasing sales
- Successfully managed store opening and closing procedures, ensuring smooth daily operations
- Assisted customers via phone inquiries regarding store operations, products and promotions
- Provided outstanding customer service, resolving issues and ensuring customer satisfaction
CUSTOMER SUPPORT SPECIALIST
Iqor
10.2013 - 01.2016
- Managed high call volumes of 65 plus calls per day while providing exceptional customer support and maintaining professional composure
- Consistently maintained high performance standards in adherence, quality, and attendance
- Processed debit and credit card and electronic check payments using a secure payment line
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Identified opportunities for upselling products or services, resulting in increased revenue generation for the company
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making by utilizing software including HRP and MedCompass
- Served as an escalation point for difficult cases, ensuring prompt resolution while maintaining strong relationships with customers
Education
High School Diploma -
L.V. Berkner High School
05.2005
Skills
- Microsoft Word
- Excel
- Outlook
- Powerpoint
- Sales management
- Verbal and written communication
- Customer Service
- Marketing
- Teamwork and Collaboration
- Attention to Detail
Timeline
MANAGER/BARTENDER
Rex's Seafood
02.2017 - Current
CUSTOMER SERVICE REPRESENTATIVE/KEYHOLDER
Sherwin Williams
01.2016 - 04.2017
CUSTOMER SUPPORT SPECIALIST
Iqor
10.2013 - 01.2016
High School Diploma -
L.V. Berkner High School
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