Susana Tario
Bronx,NY
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Overview
8
8
years of professional experience
Work History
Manager/Bartender
Vivir Bar & Lounge
04.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Onboarded new employees with training and new hire documentation.
- Trained over 10 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
Bartender
Mingles Bar & Lounge
08.2020 - 01.2023
- Providing exceptional customer service by engaging with patrons and ensuring their satisfaction
- Interview and train new bartenders to ensure necessary skills and knowledge to provide excellent service.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Developed new signature cocktails to support bar marketing brand and increase profits
Customer Service Representative
Ridgewood Savings Bank
12.2018 - 06.2021
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Manager over 90 transitions per day
Teller
JP Morgan Chase
05.2018 - 09.2018
- Providing excellent customer service by addressing customer inquiries and resolving issues
- Adhering to bank policies, procedures, and security protocols to ensure safety of customer transactions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
Teller
Bethpage Federal Credit Union
08.2017 - 05.2018
- Helping the branch meet goals by giving members information on all the products we offer, referring them to a representative, and building relationships with members
- Closing accounts, processing fraud claims, lien releases, and other customer requests
- Adhering to strict opening and closing policies and procedures to protect employees and customers
- Ensuring cash advance machine, coin machine, bank checks, money orders, and any general ledger.
Counter Service Representative
Tosca Cafe
05.2016 - 06.2017
- Providing timely, pleasant, and polite food and beverage order processing services to guests
- Counting out the registers to ensure all amounts are balanced
- Using Aloha Point of Sales (POS) System to regulate business, clock out drivers and ensure their totals are correct; add gratuity to checks; take orders and make payments; document merchandise sales and check and update inventory.
Sales Associate
American Eagle Outfitters
11.2015 - 08.2016
- Awarded Employee of the Month twice for outstanding customer service and customer feedback
- Referenced by regular sales associates to assist customers because of Stylist status/Jean Expertise and helped drive sales; regularly facilitated high sales totals with clients, including $1000 transactions
- Assisted customers in choosing appropriate clothing based upon requests
- Ensured a smooth sales process for customers resulting in excellent customer feedback.
Education
Bachelor of Science - Recreation Education
Herbert H. Lehman College
The Bronx, NY12.2023
Skills
- Experienced with Aloha Point of Sales System (POS)
- Familiar with Microsoft Word, Excel, PowerPoint, and Outlook
- Creative Mixology
- Clear and Effective Communication
- Fluency in English and Spanish
- Cash Handling
- Microsoft Office
- Microsoft Word
- Google Drive
- Dependable and Responsible
- Good Telephone Etiquette
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager/Bartender
Vivir Bar & Lounge
04.2023 - Current
Bartender
Mingles Bar & Lounge
08.2020 - 01.2023
Customer Service Representative
Ridgewood Savings Bank
12.2018 - 06.2021
Teller
JP Morgan Chase
05.2018 - 09.2018
Teller
Bethpage Federal Credit Union
08.2017 - 05.2018
Counter Service Representative
Tosca Cafe
05.2016 - 06.2017
Sales Associate
American Eagle Outfitters
11.2015 - 08.2016
Bachelor of Science - Recreation Education
Herbert H. Lehman College
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