Shalaunda McCulley
Fairfield,IL
Summary
Dynamic hospitality professional with extensive experience at Well Bar and Grill and all my others. Customer service jobs, excelling in customer service and cash handling. Proven ability to train staff and enhance team performance while maintaining high-quality standards. Skilled in inventory management and fostering positive relationships, ensuring a welcoming atmosphere for all guests.
Overview
5
5
years of professional experience
Work History
Manager/Bartender
Well Bar and Grill
Fairfield,Il
03.2024 - Current
Conducted liquor inventory and managed beer orders.
Cultivated positive relationships with both customers and colleagues.
I also help when needed
Bartender
Gatsbys Gaming
Fairfield,Il
05.2023 - 03.2024
Good report with my customers and coworkers
Did opening and closing duties
Picker
Walgreens
Mt. Vernon, IL
05.2022 - 05.2023
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
Cashier
Philipps 66
Wayne City, IL
03.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Bartender
Gatsby’s Gaming
Fairfield, IL
03.2020 - 09.2022
Performed daily opening and closing procedures.
Established strong relationships with staff and customers.
Ensured cleanliness and adequate stock levels at the bar.
Education
CNA Certificate -
Red Lake College
Ina, Illinois08.2002
Wayne City High School
Wayne City, IL05.2000
Skills
- Staff training and supervision
- Attentive service
- Cash handling expertise
- Taking inventory
- Strong communication skills
- Managing cash register
- POS system proficiency
- Quality control standards
- Cash handling
- Customer service
- Bar equipment maintenance
- Suggestive selling
- Retaining information
- Blending techniques
- Sales promotion
- Team leadership
- Alcohol safety
- Safe alcohol service
- Garnish preparation
- Drink pairing
- Sharp memory
- Safe food handling procedures
- Customer service expertise
- Cash register operation
- Hospitality service expertise
- Highly reliable
- Staff management
- Outgoing personality
- Food service
- Performance improvement
- Engaging personality
- Handling difficult customers
- Complex Problem-solving
- Professional appearance
- New hire training
- Service-oriented mindset
- Team training and development
- Clear and effective communication
- Basic accounting
- Inventory
- Payment processing
- Health codes compliance
- Salesmanship
- ABC standards
- Food running
- Order management
- Ordering procedures
- Food preparation
- Changing beer kegs
- Ordering bar supplies
- Able to stand number hours
- Point of sale systems
- Cash and credit transactions
- Glassware management
- Hospitality and accommodation
- Recipe and menu memorization
- Maintaining a clean bar
- Excellent judgment
- Beer and wine recommendations
- Anticipating guest needs
- Bar operations management
- Bar restocking
- Identification verification
Timeline
Manager/Bartender
Well Bar and Grill
03.2024 - Current
Bartender
Gatsbys Gaming
05.2023 - 03.2024
Picker
Walgreens
05.2022 - 05.2023
Cashier
Philipps 66
03.2022 - 05.2023
Bartender
Gatsby’s Gaming
03.2020 - 09.2022
CNA Certificate -
Red Lake College
Wayne City High School