Cortney Stewart
Phenix City,AL
Summary
Dynamic professional with a proven track record at Doctors Hospital, excelling in patient access services and compliance. Skilled in cash handling and staff training, I foster strong relationships and deliver attentive service, enhancing patient satisfaction and operational efficiency. Committed to quality care and effective communication, I thrive in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Manager/Bartender
Deorios
Columbus, GA
06.2024 - 02.2025
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new servers on POS system, menus, and customer service skills to enhance overall performance.
- Monitored alcohol sales to ensure accuracy in transactions to ensure no one under age was selling, and to monitor instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
- Served high customer volumes during special events, nights, and weekends.
Patient Access Representative
Doctors Hospital
Columbus, GA
04.2008 - 11.2010
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
- Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Delivered support to medical staff in completion of patient paperwork.
Financial Services Officer
Air Academy Federal Credit Union
Colorado Springs, CO
06.2003 - 05.2007
- Generated new business leads through targeted marketing campaigns focused on incoming cadets and residents at the Air Force Academy in need of financial services.
- Reduced loan delinquency rates through effective risk assessment and client relationship management.
- Conducted regular audits of branch operations to maintain regulatory compliance and identify areas for improvement.
- Ordered cash for vault weekly through Tge Federal Reserve.
- Built trusted relationships with clients to foster loyalty and promote referrals within the community.
- Completed comprehensive credit assessments to minimize potential losses from non-performing loans.
- Delivered exceptional customer service through prompt response times, clear communication, and a thorough understanding of client objectives.
- Assisted with the development of training materials for new hires to ensure consistent knowledge and performance across the team.
- Increased revenue by identifying cross-selling opportunities and promoting additional financial products to clients.
- Collaborated with team members to develop sales strategies that increased overall profitability.
- Raised branch efficiency by consistently meeting or exceeding monthly performance targets for loans, deposits, and other key metrics.
- Managed a diversified portfolio of high-net-worth clients, providing tailored solutions for their financial needs.
- Complied with established internal controls and policies.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Supported financial director with special projects and additional job duties.
Education
Microsoft Offfice Certification - Commuters
Columbus Technical College
Columbus, GASkills
- Staff training and supervision
- Attentive service
- Cash handling expertise
- Taking inventory
- POS system proficiency
- Strong communication skills
- Bar equipment maintenance
- Retaining information
- Sanitation
- Sales and upselling techniques
- Safe alcohol service
- New hire training
- Clear and effective communication
- Bar restocking
Timeline
Manager/Bartender
Deorios
06.2024 - 02.2025
Patient Access Representative
Doctors Hospital
04.2008 - 11.2010
Financial Services Officer
Air Academy Federal Credit Union
06.2003 - 05.2007
Microsoft Offfice Certification - Commuters
Columbus Technical College