Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Chenault

Decatur

Summary

Dynamic professional with extensive experience at Lynn Layton Ford, excelling in customer service and warranty claims administration. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in accounts payable and marketing strategies, driving engagement and optimizing service delivery. Committed to teamwork and achieving organizational goals.

Overview

12
12
years of professional experience

Work History

Sales Associate

Express Bath
Decatur
01.2025 - Current
  • Promoted available products and services to customers during service, account management and order calls.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.

Customer Service Coordinator

Lynn Layton Ford
Decatur
01.2019 - 12.2024
  • Warranty claims administrator.
  • Service Department accounts payable. Managed all corporate billing and charge accounts.
  • Resolved customer complaints or answered customers' questions.
  • Responsible for all marketing of mobile services.
  • Procurement of prior approvals and authorizations.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Responsible for scheduling appointments with the labor.
  • Worked closely with customers to facilitate the repair process of their personal vehicles.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Tracked orders from placement through delivery and follow-up as needed.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.

Event Specialist

Hidden Rivers Park
Hartselle
10.2016 - 10.2019
  • Organize venues, budgets, event list, and catering.
  • Marketing
  • Developed and executed marketing strategies to promote events, enhancing attendance and engagement.
  • Coordinated with florists, musicians, and vendors to ensure seamless event execution.
  • Oversaw equipment arrangements to guarantee successful event operations.

Health Information Specialist

Blue Cross Blue Shield Of New Jersey
02.2013 - 08.2017
  • Post medical insurance billings.
  • Train medical records staff.
  • Retrieve patient medical records.
  • Transcribe medical reports.
  • Consult classification manuals to locate information concerning disease processes.
  • Review records for completeness.
  • Process patient admission or discharge documents.

Education

Master Certification

Ford Certification University
Michigan Center, MI
03-2023

Dentistry Today
Huntsville, AL

Skills

  • Customer Service Coordinator
  • Service Advisor
  • Warranty Claim Administrator
  • Microsoft
  • Accounts Payable
  • Corporate billing
  • Marketing and Advertising
  • Data entry
  • Dental Assistant
  • Audiologist Assistant
  • Production/Scale Operator
  • Sales techniques
  • Patient admission documents processing
  • Teamwork and collaboration

Timeline

Sales Associate

Express Bath
01.2025 - Current

Customer Service Coordinator

Lynn Layton Ford
01.2019 - 12.2024

Event Specialist

Hidden Rivers Park
10.2016 - 10.2019

Health Information Specialist

Blue Cross Blue Shield Of New Jersey
02.2013 - 08.2017

Master Certification

Ford Certification University

Dentistry Today

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Olivia Chenault