Olivia Coakley
Mt. Pleasant,SC
Summary
Personable individual with strong organization skills, multitasks and relationship-building skills. Adept in prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
8
8
years of professional experience
Work History
Post Office Mail Clerk
United States Post Office
01.2020 - Current
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Operated postage meters, mail sealers and labeling machines.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Distributed mail on foot to residences and businesses, delivering to approximately [Number] customers per shift.
Medical Receptionist
Carolina Neurosurgery & ORTHROPEDICS
04.2019 - 01.2020
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
Call Center Customer Service Representative
Iqor
01.2015 - 07.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
Education
High School Diploma -
Wando High School
Mt. Pleasant, SC06.2010
Skills
- Problem-Solving Skills
- Vehicle Maintenance
- Handling and Sorting Mail
- International Shipments
- Postal Form Proficiency
- Shipping and Receiving Proficiency
Timeline
Post Office Mail Clerk
United States Post Office
01.2020 - Current
Medical Receptionist
Carolina Neurosurgery & ORTHROPEDICS
04.2019 - 01.2020
Call Center Customer Service Representative
Iqor
01.2015 - 07.2019
High School Diploma -
Wando High School
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