Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Fasano

New City,NY

Summary

Experienced professional with a strong background in mail distribution and customer service, particularly at the United States Postal Service. Proven ability to excel in multitasking and building relationships, leading to improved operational efficiency and higher customer satisfaction. Possesses a unique combination of interpersonal skills and comprehensive understanding of postal regulations, ensuring compliance and consistently delivering high-quality service.

Overview

14
14
years of professional experience

Work History

Post Office Mail Clerk

United States Postal Service
02.2021 - 07.2024
  • Trained new hires on mail handling and processing procedures
  • Upheld strict adherence to USPS regulations and safety in all aspects of mail handling and processing procedures.
  • Identified suspicious activity and reported it to management to mitigate security issues
  • Enhanced mail sorting efficiency by implementing an effective system of categorization and distribution.
  • Provided exceptional customer service by resolving issues promptly and addressing concerns with courtesy and professionalism.

Front End Supervisor

CVS
01.2018 - 01.2021
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Trained new sales associates on front-end operations
  • Reviewed inventory to ensure products were properly stocked and ordered

Butcher

Costco
09.2017 - 01.2018
  • Followed food safety practices
  • Assisted customers in identifying the cut of meat needed to better assist them
  • Followed safety and sanitation protocols in handling and storing raw meats to maintain cleanliness standards

Butcher Shop Clerk

Fresh Market
01.2016 - 08.2017
  • Followed food safety practices
  • Assisted customers in identifying the cut of meat needed to better assist them
  • Followed safety and sanitation protocols in handling and storing raw meats to maintain cleanliness standards
  • Inspected meat shipments for quantity and quality of the orders
  • Worked with coworkers in maintaining product displays, weighing portions of products, and assisting customers
  • Organized inventory to ensure quantity is enough to meet customer needs

Front End Manager

A&P Supermarket
07.2010 - 11.2015
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Maintained strong customer relations and effective customer service standards.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored quantity of supplies and mainted stock

Education

Associate in Arts (A.A.) -

SUNY Rockland Community College
Suffern, NY
05.2014

Skills

  • Reliability
  • Relationship Building
  • Time management abilities
  • Multitasking
  • Professionalism
  • Interpersonal Skills
  • Cash Handling
  • Microsoft Office
  • Merchandising
  • Store management
  • Workplace Safety
  • Problem-solving skills

Timeline

Post Office Mail Clerk

United States Postal Service
02.2021 - 07.2024

Front End Supervisor

CVS
01.2018 - 01.2021

Butcher

Costco
09.2017 - 01.2018

Butcher Shop Clerk

Fresh Market
01.2016 - 08.2017

Front End Manager

A&P Supermarket
07.2010 - 11.2015

Associate in Arts (A.A.) -

SUNY Rockland Community College

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Thomas Fasano