Olivia Colby
Pleasant Grove,UT
Summary
Dynamic leader at Everbowl, enhancing customer satisfaction and fostering a positive work environment. Skilled in staff supervision and customer relations, I excel in team motivation and goal setting. Achieved significant improvements in service quality by mentoring staff and streamlining operations.
Overview
3
3
years of professional experience
Work History
Everbowl Assistant Manager
Everbowl
02.2023 - 09.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Mo’ Bettahs
Mo’ Bettahs
05.2021 - 01.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Education
Pleasant Grove High School
Pleasant Grove, UTCosmetology
Mountainland Technical College
Lehi, UTSkills
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Recruiting and interviewing
- Team Leadership
- Active Listening
- Goal Setting
Timeline
Everbowl Assistant Manager
Everbowl
02.2023 - 09.2024
Mo’ Bettahs
Mo’ Bettahs
05.2021 - 01.2022
Pleasant Grove High School
Cosmetology
Mountainland Technical College
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