Years of Customer service experience
Skye Henderson
Falls Church,VA
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
8
8
Work History
Assistant Manager in Online Grocery Pickup & Assistant Front End Manager
Giant Food
04.2023 - Current
- Responsible for assembling and packing customers’ online orders
- Processes coupons and payments
- Delivering and loading orders into customers’ cars when customer arrives in designated spots
- Fulfills customers’ orders to the best of my abilities
- Makes appropriate product substitutions and consults with customers as needed to ensure satisfaction
- Welcomed customers when they first walk in and answering any questions they have
- Assisted customers with coupons or store cards
- Helped cashiers when lines get long
- Supported customers with coupons or store cards
- Aided the Front End Manager and customer service manager in everyday duties
- Assisted the general manager in organizing, planning and implementing strategy
- Coordinated day-to-day operations
- Ensured that company guidelines are followed
Team Member
Cinnabon
04.2022 - 02.2023
- Helped meet changing demands by recommending improvements to business systems or procedures
- Assisted customers in selecting merchandise best suited to needs along with inventory counts and stocking merchandise when able
- Worked different stations to provide optimal coverage and meet production goals
- Alongside working scheduled shifts while remaining able to cover any absences
- Contributed to team success by completing jobs quickly and accurately
- Operated register to process payments and collect cash payment for order totals
- Trained new team members by relaying information on company procedures and safety requirements
Crew Member
Dairy Queen
08.2020 - 03.2022
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line
- Supported other team members to achieve goals
- Provided excellent customer service by greeting customers and meeting quality expectations
- Worked front counter, drive-thru and other areas while upholding operational supply levels by monitoring and reordering food stock and dry goods
- Operated cash register to ring up final bill and process various forms of payment
- Prepared products following restaurant, health, and safety standards and procedures
- Replenished serving stations with fresh food and cleaned up spills
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
- Readied take-out orders in secure bags with proper amounts of condiments, silverware and napkins
Temp Worker
Express Employment Professionals
10.2019 - 08.2020
- Handled customer inquiries courteously and professionally to enhance satisfaction
- Developed effective improvement plans in alignment with goals and specifications
- Gathered, organized and input information into digital database
- Cleaned and straightened work areas to maximize productivity and safety
- Helped in development of new procedures and processes to improve work performance
- Drafted common document templates to reduce time spent creating documents from scratch
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel
Server
Bonaventure Senior Living
08.2019 - 09.2019
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards
- Answered customers' questions, recommended items, and recorded order information
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives
Education
Certification - Medical Billing and Coding
South Pudget Sound Community College
Olympia, WA03.2022
Graduated -
West Brook Senior High School
Beaumont, TX01.2014
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Task Delegation
- Employee Scheduling
- Workload Management
- Customer rapport
- Customer service and satisfaction
Volunteer Experience
Providence, Olympia, WA, 03/01/15, 03/31/18, Supported engaging, fun, and smooth-running events by helping with organization and planning., Coordinated and managed volunteer activities for community service projects., Kept case files updated, accurate and aligned with requirements., Represented organization positively and professionally while providing community with much-needed services., Assisted with special events and programs., Communicated with staff members to stay informed about volunteer opportunities and events., Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates., Approached issues proactively to best meet current and future community needs., Handled and Delivered 200-300 surgical pillows to several floors of the hospital., Organized and sorted through donations.
Summary
Eight years of customer service experience
Three years of restaurant experience
Four years of clerical experience
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager in Online Grocery Pickup & Assistant Front End Manager
Giant Food
04.2023 - Current
Team Member
Cinnabon
04.2022 - 02.2023
Crew Member
Dairy Queen
08.2020 - 03.2022
Temp Worker
Express Employment Professionals
10.2019 - 08.2020
Server
Bonaventure Senior Living
08.2019 - 09.2019
Graduated -
West Brook Senior High School
Certification - Medical Billing and Coding
South Pudget Sound Community College
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