Olivia Conklin
Edgerton,WI
Summary
Aviation Education Program Manager - with background and personal passion for the Aviation Industry and education programs. Work includes managing and supervising high school youth in aviation internships at MKE Airport. Creation of four statewide Aviation Youth Apprenticeships (YAs) and extensive outreach. Proven ability to manage, supervise, and grow participation in high school youth programs, to include working with legislators to increase funding on a state-wide level.
Experienced with program management, curriculum development, and educational leadership. Utilizes collaborative approach to enhance team performance and achieve educational goals. Track record of successfully implementing innovative programs and improving student outcomes.
Overview
27
27
years of professional experience
Work History
Aviation Education Program Manager
WisDOT/Bureau of Aeronautics
05.2023 - Current
- Manage all aspects of the Aviation Careers Exploration Program (ACE) at MKE Airport
- Supervising and training advisor to 20+ high school students
- Planning and organizing educational activities and events to engage students and enhance their learning experience.
- Curriculum development to ensure the programs meet industry standards and prepare students for their desired careers.
- Collaboration with industry professionals to incorporate real-world knowledge and skills into the curriculum.
- Monitoring and evaluating the effectiveness of the programs to make necessary adjustments and improvements.
- Managing budgets and resources to ensure the programs are well-funded and provide value to the aviation education community.
- Steering Committee member of: Wisconsin Space Grant Consortium, Rockets for Schools, WI Youth in Aviation Task Force, National Association of Aviation Officials (NASAO) Aviation Education Team
DWD Youth Apprenticeship Policy Analyst Advanced
DWD/Bureau of Apprenticeship Standards
09.2019 - 05.2023
- Created and implemented more than 20 statewide high school youth programs to be delivered both in an education and work environment
- Identified, evaluated, and developed solutions to remove barriers that prevent underserved populations from participating in programs
- Experience developing outreach/ educational plans to include training and implementation.
- Extensive outreach experience to middle school and high school youth
- Experience in grant management including budgeting, budget management, budget monitoring, fund allocation, distribution, program management, etc. (the Youth Apprenticeship team manages a $6 million dollar workforce grant)
- Program and Project Coordination (e.g., organizing, and leading workgroups, program monitoring, program management)
- Exceptional communications skills: presentations include clubs, groups, and conferences such as the Wisconsin Airport Management Association
- Create and provide trainings (in person and virtual) and training documents
- Supervise and manage field staff relating to program operation and policy
- Research, analyze and interpret legislation, policy, and DWD/BAS documents
Business Services Consultant
DWD/Division of Vocational Rehabilitation
Janesville, WI
11.2017 - 07.2019
- Conducted outreach with businesses and connected businesses with job seekers across the region
- Educated employers on disability and Americans with Disabilities Act (ADA)
- Assisted employers in understanding labor market data and utilizing it to recruit talent
- Connected employers with other workforce development programs as part of their entire workforce recruitment strategy
Consumer Case Coordinator
DWD/Division of Vocational Rehabilitation
Dodgeville, WI
02.2016 - 02.2017
- Provided orientation services to potential consumers
- Fiscal management of 1000+ vocational rehabilitation customers cases; managed invoices from creation to closure
- Coordinated multiple facets of process while maintaining strong performance
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems
- Documented each consumer activity in program-specific databases
American Marketing & Publishing
DeKalb, IL
05.2012 - 05.2015
- Text Marketing Sales
- Print Marketing Sales
- Online Marketing Sales
- Visit in-person small business owners and introduce them to marketing solutions that drive more customers
- Present and sell our industry-leading advertising programs over the phone
- Achieved Top 3 District Digital Sales Rep
Senior Flight Attendant
American Trans Air Airlines
05.1999 - 04.2008
- Onboard Supervisor - Responsible for cabin safety and coordinator as well as discipline of crew and passengers pre/post and during flight
- Ensured aircraft and passenger compliance with policies, procedures, regulations, and safety guidance per Federal Aviation Regulations
- Ensured safety and comfort of customers onboard aircraft
- Conflict Resolution of passenger situations during flight involving disorderly passengers and medical emergencies
- Taught both recurrent and new hiring inflight training
- Adapted to changes due to weather and mechanical delays as well as major changes to the entire industry following 9/11.
Education
Bachelor of Science - Political Studies - Legal Studies
UW Eau Claire
Eau Claire, WI12-2012
Skills
- Relationship Building
- Program Planning & Development
- Administrative Management
- Policy Planning and Drafting
- Fiscal Management
- Training Policy Development
- Policy and Procedure Explanations
- Outreach Creation and Execution
- Staff development
- Compliance assessment
- Problem-solving abilities
- Goal setting
Timeline
Aviation Education Program Manager
WisDOT/Bureau of Aeronautics
05.2023 - Current
DWD Youth Apprenticeship Policy Analyst Advanced
DWD/Bureau of Apprenticeship Standards
09.2019 - 05.2023
Business Services Consultant
DWD/Division of Vocational Rehabilitation
11.2017 - 07.2019
Consumer Case Coordinator
DWD/Division of Vocational Rehabilitation
02.2016 - 02.2017
American Marketing & Publishing
05.2012 - 05.2015
Senior Flight Attendant
American Trans Air Airlines
05.1999 - 04.2008
Bachelor of Science - Political Studies - Legal Studies
UW Eau Claire