Olivia Cordero
Wichita,KS
Summary
Dedicated Escrow Servicing Assistant with over a year of experience in the lending industry. Skilled in providing excellent customer service, problem-solving, and answering customer questions. Result-oriented and empathic, with a passion for supporting others. Looking to leverage my skills and experience to provide exceptional service to customers.
Overview
5
5
years of professional experience
Work History
Escrow Servicing Assistant
Security 1st Title
08.2024 - Current
- Contribute to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Communicate with clients, real estate agents, lenders, and other parties to ensure a smooth transaction and address any issues.
- Strengthen client relationships through consistent follow-up communication and efficient problem resolution.
- Escrow services for seller-financing transactions.
- Oversee escrow accounts, including depositing funds, maintaining records, and reporting to customers.
- Disburse funds according to instructions, ensuring all parties receive their appropriate monies.
- Prepare and review closing documents such as escrow instructions ensuring accuracy and completeness.
- Knowledge of following documents: deeds, note and mortgages, release of mortgages, satisfaction of mortgages, title insurance policies, payoffs, affidavits of equitable interest, settlement statements, and verification of mortgages.
- Ensure all parties involved in the transaction comply with legal and contractual obligations.
Mortgage Customer Service Representative
MCI-Wells Fargo Bank
02.2023 - 07.2024
- Strengthens the customer relationship by effectively identifying the customer needs, resolving issues and providing a customer experience that creates an exceptional experience.
- Verify account information provided through servicing system validation in compliance with all data privacy regulations.
- Maintain borrower records and update customer account information.
- Coordinate and process payoff requests for various title companies or customers.
- Assist with annual escrow analysis and year-end statements.
- Answer incoming calls and directed calls appropriately.
- Calmly handle heavy phone and waiting volumes.
- Prepare letters, forms, and other documents used for discharging liens.
- Check the balance or status of accounts, such as scheduling payments.
- Promote financial products to account holders.
- Develop and maintain a deep understanding of all mortgage products and services offered by the bank.
- Collaborate with internal departments to resolve complex issues and provide timely solutions to customers.
- Ensure compliance with all applicable laws and regulations governing mortgage lending.
- Maintain a high level of accuracy and attention to detail when reviewing and updating customer account information.
Orthodontic Assistant
Wichita Family Dental
07.2022 - 12.2022
- Assist in chair-side procedures with a dentist or dental professional.
- Document all treatment procedures on patient charts.
- Discuss treatment plan with patients and scheduled appointments accordingly.
- Prepare patients for examination and treatment.
- Sterilized dental equipment, instruments, and patient areas.
- Answer incoming calls and directed calls appropriately.
- Manage staff schedules to ensure proper office workflow.
- Calmly handled heavy phone and waiting room volumes.
- Perform administrative duties, such as setting appointments, billing, taking payments.
- Provide patient education on orthodontic treatment options and proper oral hygiene practices.
- Assist in training new orthodontic assistants.
- Assist in creating and maintaining a welcoming and comfortable environment for patients.
- Assist in the preparation of orthodontic casts and models.
- Maintain a clean and organized workspace for efficient patient care.
- Assist in taking and developing dental x-rays for diagnosis and treatment planning.
Orthodontic Assistant
Hansen Orthodontics
08.2020 - 06.2022
- Perform duties overseen by the Orthodontist.
- Fit orthodontic bands, wires, and tied in wires with metal.
- Placement and removal of orthodontic ligature ties, orthodontic separators, orthodontic appliances.
- Perform impressions for study models, retainers, and orthodontic appliances.
- Complete lab slips, and shipped the appropriate models to the lab.
- Mentored patients on proper oral health and care of brace appliances.
- Enhanced client relationships by applying excellent communication skills.
- Assisted Orthodontist instrument transfer, patient management, and dental charting abilities.
- Maintain patient confidentiality.
- Took dental radiographs, and photographs during initial, progress, and final records appointments.
- Follow all sanitation and safety guidelines.
- Assist dentist or dental professional in procedures.
- Provide post-treatment instructions from the dental profession.
- Responsible for instrument cleaning, sterilization/disinfection, re-circulation, and dental emergency patients.
- Brought a positive work ethic and a commitment to working collaboratively.
Education
High School Diploma -
Wichita North High School
05.2018
Skills
- Excellent communication and social skills
- Reliable team worker
- Receptive
- Punctual
- Engaging personality
- Bilingual, fluent speaking and writing in both English and Spanish
- Great perceiver
- Handles distractions well
- Problem solving
- Team leadership skills
- Adjustable to change
- Empathetic and positive
- Encouraging and genuine
- Organization
- Dedication
- Professional attention to detail
- Phone Etiquette
- Customer Satisfaction Surveys
- Process improvement
- Conflict resolution
- Time management
- Teamwork
- Financial products
- Customer retention
Affiliations
Marco Binford LMSW, markoalan82@gmail.com, 3163121370
Eduardo Chávez, chavez.eduardo8@gmail.com, 3163936796
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Escrow Servicing Assistant
Security 1st Title
08.2024 - Current
Mortgage Customer Service Representative
MCI-Wells Fargo Bank
02.2023 - 07.2024
Orthodontic Assistant
Wichita Family Dental
07.2022 - 12.2022
Orthodontic Assistant
Hansen Orthodontics
08.2020 - 06.2022
High School Diploma -
Wichita North High School
Similar Profiles
Danielle McAdamDanielle McAdam
Policy Clerk at Security 1st TitlePolicy Clerk at Security 1st Title
Genna ValleGenna Valle
Document Recorder and Title Processor at Security 1st TitleDocument Recorder and Title Processor at Security 1st Title
Daniel PriceDaniel Price
Business Development and Sales at [Security 1st Title Of Nevada, LLC.]Business Development and Sales at [Security 1st Title Of Nevada, LLC.]
Karthikeyan MamidipalliKarthikeyan Mamidipalli
Software Engineer at Axitem Software Solution IncSoftware Engineer at Axitem Software Solution Inc
Rodrigo D. Vazquez-NavarreteRodrigo D. Vazquez-Navarrete
Machinist at TrimiMachineMachinist at TrimiMachine