Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Olivia Cox

Fayetteville,NC

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Driven to engage, interact, and communicate with customers and peers. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills.

Overview

3
3
years of professional experience

Work History

Barista

Starbucks
Dunn , NC
05.2022 - Current
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Memorized official and off-menu coffee and tea preparations.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Supported highest standards of conduct and service to support company reputation.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Operated cash registers to process customer payments.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.

Retail Sales Associate

Dicks Sporing Goods
Fayetteville, NC
10.2020 - 05.2022
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Developed trusting relationships with customers by making personal connections.
  • Coordinated retail product display, stocking and pricing.
  • Updated store planograms in collaboration with management and corporate guidelines.
  • Displayed promotional material such as signs and banners.
  • Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules, and style rotation plan.
  • Communicated and coordinated execution of planograms with store management.
  • Analyzed customer shopping habits to identify opportunities for increased sales.
  • Used company provided mobile technology to perform basic job functions.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Helped customers by answering questions and locating merchandise.
  • Greeted customers upon entering the store and provided assistance.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Demonstrated knowledge of store products and services.
  • Assisted customers by initiating friendly conversation and asking open-ended questions to understand needs and suggest suitable merchandise.
  • Handled customer complaints in a professional manner.

Education

High School Diploma -

Freedom Christian Academy
Fayetteville, NC
05-2023

Skills

  • Positive and Professional
  • Friendly and Outgoing
  • Team Player
  • Exceptional Customer Service
  • Up-Selling
  • POS Systems
  • Ordering Procedures
  • Product Displays
  • Active Listener
  • Friendly and Outgoing
  • Professional Demeanor

Affiliations

  • Avid Reader
  • Church Member
  • Family oriented

References

References available upon request.

Timeline

Barista

Starbucks
05.2022 - Current

Retail Sales Associate

Dicks Sporing Goods
10.2020 - 05.2022

High School Diploma -

Freedom Christian Academy

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Olivia Cox