Olivia Cunha
93 Salem Road, Trumbull,CT
Summary
Energetic worker with exceptional experience-enhancing customer experiences in foodservice as well as childcare. Strong verbal and written communication skills, organized nature and proactive approach to solving problems and managing conflict. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Riko's Pizza
04.2023 - 09.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
Restaurant Hostess
Prime One Eleven
10.2021 - 01.2022
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Childcare Provider
Kelly Taraska
01.2019 - Current
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and provided children with food and water as needed.
- Developed age-appropriate activities and crafts to engage children.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
Dog Sitter
Carrie Grey
01.2020 - Current
- Followed pet care instructions, dietary needs, and medication regimens.
- Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
- Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.
- Offered additional support services like house-sitting and plant care when requested by clients, adding value to their overall experience.
Education
Business
Pennsylvania State University
University Park, PA05.2027
Skills
- Schedule Management
- Customer Service
- Memory retention
- Strong multitasking
- Greeting guests
- Active Learning
- Written and verbal communication
- Complex Problem-Solving
Certification
- First Aid/CPR Certified
Timeline
Restaurant Hostess
Riko's Pizza
04.2023 - 09.2023
Restaurant Hostess
Prime One Eleven
10.2021 - 01.2022
Dog Sitter
Carrie Grey
01.2020 - Current
Childcare Provider
Kelly Taraska
01.2019 - Current
Business
Pennsylvania State University
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