Summary
Overview
Work History
Education
Skills
Timeline
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Olivia D'Addio

Farmingdale,NY

Summary

Dedicated professional with experience in house cleaning since childhood, light industrial cleaning skills and excellent customer service skills through previous work at Trader Joe's, continuing to promote positive and supportive direct care and advocacy education for special needs clients through current work at Family Residences And Essential Enterprises Inc. (F.R.E.E)

I am skilled in direct care for special needs clients and have proven abilities to enhance quality of life for my clients through community integration support and effective behavior management.

I am a strong advocate for client well-being and a self-care advocate, combining exceptional cleaning and organizational skills with compassionate communication to foster independence for my clients in daily functional living within their own homes, communities, and at their daily habitation program through FREE.

Overview

15
15
years of professional experience

Work History

Direct Service Professional (DSP)

Family Residences And Essential Enterprises Inc. (F.R.E.E)
12.2022 - Current
  • Assisted individuals with daily living activities, promoting independence and enhancing quality of life.
  • Implemented behavior management strategies, fostering positive interactions and reducing challenging behaviors.
  • Monitored client progress and documented observations, ensuring accurate reporting and compliance with care standards for New York State.
  • Planned community integration trips: coordinated with staff, families of our special needs clients, local businesses, museums, and community centers to accurately plan trips for socialization skills, educational tours, volunteer work opportunities, and events for fun!

Crew Member

Trader Joe's
10.2015 - 01.2022
  • Trained new employee's in store cleaning and organization how to clean our public restrooms, public serving food station with an industrial kitchenette, floors, product shelves, high touch surfaces - especially during the pandemic - all employee work stations, and how to keep work stations ergonomically organized to support our bodies and maximize efficiency.
  • Worked through the pandemic as an essential worker maintaining a positive team spirit to support my coworkers and help provide groceries to our local communities during a time of crisis.
  • Worked with volunteer organizations that picked up food donations from our store for deliveries to food banks across Long Island.
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Operated point-of-sale system, processing transactions accurately and efficiently.
  • Worked well with teammates and accepted coaching from management team.

Home Healthcare Specialist

Concepts Of Independence
06.2010 - 09.2018
  • Re-organized and cleaned the patient's entire home (Bedroom, Bathroom, Kitchen, Living Room, Dining Room) to maintain ergonomic flow, prevent higher risk of falls or injury from bumping into objects, and make daily living tasks more comfortable.
  • Coordinated transportation arrangements for appointments when necessary while ensuring timely attendance at essential medical visits.
  • Supported patients'' mental well-being by offering companionship, emotional support, exercise goals, and encouragement during difficult times.

Education

Associate of Applied Science - Massage Therapy

Queensborough Community College
Oakland Gardens, NY
05-2023

Skills

  • Housekeeping - detail oriented cleaning
  • Home Organization / Office Organization
  • Direct Care for Special Needs - Developmental Disabilities / Neurodivergent Clients
  • Habilitative Programs - Habitation Specialist, Respite DSP, and Advocacy Coordinator
  • Medication Monitoring
  • Mandatory Reporting
  • First aid and CPR
  • Transportation Assistance
  • Daily Living Assistance
  • Self-care Promotion

Timeline

Direct Service Professional (DSP)

Family Residences And Essential Enterprises Inc. (F.R.E.E)
12.2022 - Current

Crew Member

Trader Joe's
10.2015 - 01.2022

Home Healthcare Specialist

Concepts Of Independence
06.2010 - 09.2018

Associate of Applied Science - Massage Therapy

Queensborough Community College

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Olivia D'Addio