Olivia Dalberg
Daytona Beach,FL
Summary
A student working towards my Bachelor of Science in Aeronautics at Embry-Riddle Aeronautical University. I consider myself highly organized with exemplary multitasking, time management and customer service skills. I take pride in my work and am always willing to go the extra mile.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Front Desk - Dispatcher
Embry Riddle Aeronautical University
09.2022 - 08.2023
- Processed and inventoried equipment
- Answered phone calls and scheduled appointments
- Scheduled and dispatched technicians to assigned tickets
- Utilized excel and TDX
- Communicated promptly with faculty and team members to resolve IT issues efficiently
Service Desk Associate
EOS Fitness
05.2021 - 08.2022
- Utilized FMX and DataTrak to create, cancel and manage members accounts
- Worked POS
- Answered customer questions and provided club tours
- Spoke with prospects about pricing and practiced sales techniques
- Cleaning duties, misc, etc.
Administrative Assistant
LAW OFFICES
05.2019 - 08.2019
- Drafted Beneficiary, Warranty, and Quit Claim deeds
- Recorded deeds for multiple counties in Arizona
- Accessed and utilized multiple county assessors websites
- Prepared labels/mailings
- misc. filing and organization of office documents
Education
Bachelor of Science - Aeronautics
Embry-Riddle Aeronautical University - Daytona Beach
Daytona Beach, FL05.2025
Skills
- Communication
- Social Perceptiveness
- Time Management
- Customer Service
- Excel and Word
- Critical Thinking
Accomplishments
- Distinguished Graduate of Field Training (ROTC) top 10% of graduating class.
Affiliations
- Air Force ROTC
Certification
CPR Certified (2023)
Timeline
IT Front Desk - Dispatcher
Embry Riddle Aeronautical University
09.2022 - 08.2023
Service Desk Associate
EOS Fitness
05.2021 - 08.2022
Administrative Assistant
LAW OFFICES
05.2019 - 08.2019
Bachelor of Science - Aeronautics
Embry-Riddle Aeronautical University - Daytona Beach
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