Summary
Overview
Work History
Education
Skills
Timeline
Olivia Darnell

Olivia Darnell

Raleigh,NC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Assistant Teacher

Children's Discovery Center
10.2022 - Current
  • Supported student physical, mental, and social development using classroom games and activities.
  • Assisted in implementation of new learning tools, systems and materials.
  • Worked with teacher to identify and target opportunities for instructional improvements.
  • Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.

Cashier/Waitress

La Farm Bakery
10.2021 - 06.2022
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Stocked, tagged and displayed merchandise as required.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Learned duties for various positions and provided backup at key times.

Sales Associate

Metropcs Authorized Dealer
07.2019 - 11.2020
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Customer Service Representative

Xerox
04.2017 - 06.2019
  • Met customer call guidelines for service levels, handle time and productivity.
  • Sought ways to improve processes and services provided.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Responded proactively and positively to rapid change.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Responded to customer requests for products, services, and company information.

Education

Middle Creek High School, Apex, NC
06.2013

Skills

  • Classroom Safety Practices
  • Academic Development
  • Positive Learning Environment
  • Data Entry
  • Quality Management
  • Data Collection
  • Student Motivation and Engagement
  • Product Sales
  • Update Records
  • Positive Student Engagement

Timeline

Assistant Teacher - Children's Discovery Center
10.2022 - Current
Cashier/Waitress - La Farm Bakery
10.2021 - 06.2022
Sales Associate - Metropcs Authorized Dealer
07.2019 - 11.2020
Customer Service Representative - Xerox
04.2017 - 06.2019
Middle Creek High School - ,

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Olivia Darnell