Olivia Davenport
Latham,NY
Overview
10
10
years of professional experience
Work History
Payment Integrity-Finance Operations Recovery Specialist I
Carelon Behavioral Health
Latham, NY
09.2018 - Current
- Manage Payment Integrity faxes, vault, and email
- Meeting sales goals by training, motivating, and providing feedback to store staff
- Identify and mitigate payment Integrity Risks, specifically for claims where the members eligibility was retrospectively updated
- Respond to provider disputes received via mail, fax, and customer service inquiry
- Collaborate with insurance plan account managers, Legal Counsel and associated claims department when needed.
Part Time Assistant Store Manager
Maurices
Schenectady, NY
09.2016 - Current
- Oversee and manage store operations
- Establish business strategies to attract customers, expand store traffic, and enhance profitability
- Meeting sales goals by training, motivating, and providing feedback to store staff
- Ensure high levels of customer satisfaction through excellent service
- Maintain outstanding store condition and visual merchandising standards.
Research Administrator
Maximus- NYSOH
Albany, NY
10.2015 - 09.2018
- Verified Immigration and finance documents for clients to obtain health insurance
- Processed Identity proofing documents and returned mail.
Customer Service Representative
CDPHP-Apple One
Albany, NY
05.2014 - 12.2015
- Assisted members with questions concerning eligibility, claims, and billing
- Performed outbound Welcome calls to new CDPHP Medicare Members.
Recruiter
Muscular Dystrophy Association-Pinnacle Recruiting
Colonie, NY
07.2015 - 10.2015
- Made outbound calls to businesses and community leaders for MDA fundraising events.
Teller
Berkshire Bank
Glenville, NY
12.2014 - 05.2015
- Handled Teller transactions such as check cashing, deposits, and withdrawals
- Recommended bank products and services including checking and Savings accounts, Credit Cards, Mortgage loans, Home equity lines of credit and investments based off the client’s needs
- Adhered to banks security and audit procedure.
Office Assistant
PERMA- Linium Staffing
Latham, NY
01.2015 - 04.2015
- Archived workers compensation claims
- Assisted underwriting with payroll audits.
Education
Schenectady High School
01.2000
Elementary Education
Sage College of Albany
References
Available upon request
Timeline
Payment Integrity-Finance Operations Recovery Specialist I
Carelon Behavioral Health
09.2018 - Current
Part Time Assistant Store Manager
Maurices
09.2016 - Current
Research Administrator
Maximus- NYSOH
10.2015 - 09.2018
Recruiter
Muscular Dystrophy Association-Pinnacle Recruiting
07.2015 - 10.2015
Office Assistant
PERMA- Linium Staffing
01.2015 - 04.2015
Teller
Berkshire Bank
12.2014 - 05.2015
Customer Service Representative
CDPHP-Apple One
05.2014 - 12.2015
Schenectady High School
Elementary Education
Sage College of Albany
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