Olivia Diaz
Orlando,FL
Summary
Resourceful Associate dedicated to mentoring and educating new team members. Thorough resource on internal company policies and procedures. Driven attitude toward providing customer care within business environment. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
19
19
years of professional experience
Work History
Food Service Worker
Walt Disney World Resort
Orlando, FL
11.2023 - Current
- Received food orders from individuals and explained offerings.
- Maintained order and cleanliness of work areas to conform with health codes.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Assisted with inventory management and restocking supplies as needed.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Coordinated with suppliers to ensure timely delivery of fresh ingredients.
- Greeted customers upon arrival in the dining area.
- Monitored inventory levels of food items used during meal services.
- Set up, restocked and cleaned dining areas.
- Prepared beverages such as coffee, tea, soda.
Associate
Amazon
Orlando, FL
10.2018 - Current
- Arranged and stocked new merchandise following placement directions.
- Trained new team members in cash register operation, stock procedures and customer services.
- Trained and mentored new associates on receiving, picking and packing functions and reported progress to supervisor.
- Identified support issues and initiated appropriate action to resolve problems.
- Stocked sales floor and assisted in product movement and merchandising plans.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
- Added stock information into inventory system using handheld RF tool by scanning barcodes and entering data.
Prosecutor
Prosecutor of the Public Ministry
Monagas, Venezuela
11.2013 - 09.2017
- Leveraged knowledge of precedents and applicable laws to determine probable case outcomes.
- Managed successful voir dire processes to optimize jury selection.
- Presented court cases to jurors and judges.
- Prepared legal briefs and appeals and filed with state and federal courts as required.
- Examined legal data to determine advisability of defending or prosecuting lawsuits.
Teacher
Universidad Gran Mariscal de Ayacucho
Monagas, Venezuela
09.2007 - 07.2015
- Built and strengthened positive relationships with students, parents and teaching staff.
- Differentiated instruction according to student skill level.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Graded projects, exams and assignments to track student progression.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
- Graded student papers and assignments to track student progression.
- Instructed students individually and in groups, utilizing various teaching methods.
- Tracked attendance, assignments, grades and class participation for students.
- Established and communicated clear learning objectives to foster student progress and academic performance.
Attorney-at-Law
Independent Management
Monagas, Venezuela
04.2006 - 11.2013
- Conducted legal research and facts investigation for case litigation.
- Interpreted laws and regulations in non-complex terminology to educate individuals.
- Prepared and organized evidence and exhibits to be utilized in court hearings and trials.
- Prepared oral arguments to persuade judge or jury to rule in client's favor.
- Negotiated civil dispute settlements to minimize payment or maximize receipt of monetary damages.
Education
Postgradute - Procedural Law
Universidad Gran Mariscal De Ayacucho
Monagas, Venezuela06.2015
M.D. - Education
Universidad Pedagogica Experimental Libertador
Monagas, Venezuela02.2009
M.D. - Business Administration
Universidad De Oriente
Monagas, Venezuela11.2007
M.D. - Law Enforcement Investigation And Interviewing
Universidad Gran Mariscal De Ayacucho
Monagas, Venezuela04.2006
Bachelor of Science - Science Education
Unidad Educativa Francisco Isnardi
Monagas, Venezuela07.1999
Skills
- Creative Problem Solving
- Attention to Detail
- Data Entry
- MS Office
- Work Planning and Prioritization
- Verbal and Written Communication
- Result Interpretation
- Oral Communication
- Multiple Priorities Management
- Public Relations
- Event Coordination
- Report Writing
- Strong Problem Solver
Languages
Spanish
Native/ Bilingual
Timeline
Food Service Worker
Walt Disney World Resort
11.2023 - Current
Associate
Amazon
10.2018 - Current
Prosecutor
Prosecutor of the Public Ministry
11.2013 - 09.2017
Teacher
Universidad Gran Mariscal de Ayacucho
09.2007 - 07.2015
Attorney-at-Law
Independent Management
04.2006 - 11.2013
Postgradute - Procedural Law
Universidad Gran Mariscal De Ayacucho
M.D. - Education
Universidad Pedagogica Experimental Libertador
M.D. - Business Administration
Universidad De Oriente
M.D. - Law Enforcement Investigation And Interviewing
Universidad Gran Mariscal De Ayacucho
Bachelor of Science - Science Education
Unidad Educativa Francisco Isnardi