Olivia Dietrich

Carrboro,NC

Summary

Compassionate former animal healthcare professional with strong interpersonal skills seeking a new career path with 6+ years experience in fast-paced hospitals. Efficient in task completion, adaptable to last-minute changes, and successful in managing various responsibilities with the ability to learn quickly. Particularly passionate about relationship-building with co-workers and customers and delivering exceptional service.

Overview

years of professional experience

Work History

Last Mile Delivery Driver

Amazon Flex

Durham, NC

05.2024 - Current

Delivered parcels consistently in a safe, efficient, and punctual manner.
Received over 400 compliments from customers including going above and beyond, being respectful of property, following instructions accurately, friendly, and delivering packages with care.

Veterinary Assistant - Neurology/Internal Medicine

BluePearl Veterinary Partners

Cary, NC

03.2020 - 02.2024

Provided clear, informative, friendly, and timely communication with clients and co-workers by email, phone call, or in-person, with an emphasis on providing excellent service and attention to client concerns, wishes, and goals.
Prioritized and organized daily tasks and schedules to ensure efficient accomplishment of service goals, including coordinating with other departments concerning medical procedures.
Utilized multiple electronic medical record software tools to maintain accurate medical records and treatment orders.
Displayed a willingness to help co-workers with tasks and trouble-shoot technical issues.
Trained new department staff on office procedures, duties, and requirements.
Recognized by management and clients for providing exceptional customer service and patient care, including mentions in over 10 written client reviews.

Veterinary Assistant

Animal Hospital of Lake Brandt

Summerfield, NC

07.2018 - 03.2020

Assisted veterinarians with procedures and examinations, and was crossed-trained/proficient in all tasks to optimally support the veterinarians.
Educated clients on proper animal health care routines and detailed patients care instructions.
Supported co-workers in daily tasks and overall workings of the hospital.
Assisted in training new veterinary support staff.
Recognized by management and clients for providing exceptional customer service, compassion, and attentiveness.

Education

Bachelor of Science - Biology

University of North Carolina - Greensboro

Greensboro, NC

Study Abroad -

University of Strathclyde

Glasgow, Scotland

Skills

Emotional intelligence: Active and intentional listening, putting others at ease, empathy, social awareness, compassion, understanding, self-reflection, acceptance of criticism and responsibility
Critical Thinking/Curiosity: Adaptability: Identifying problem-solving, flexibility in responding to challenges, naturally a quick learner, adaptable to last-minute changes
Teamwork: Collaborating with others, willingness to help reach a common goal/objective, clear communication, conflict resolution

Efficiency/Attention to detail: Accuracy, thoroughness, and responsiveness while maintaining appropriate efficiency
Customer service: Responsively addressing customer inquiries and resolving issues in a friendly, personable, and professional manner
Life-Long Learner: Driven by a passion for continuous learning

Personal Interests and Hobbies

Folk Dance (Contra and Irish Set Dancing)
Music (Celtic and Old Time)

Timeline