Olivia Donbeck
Gansevoort
Overview
8
8
years of professional experience
1
1
Certification
Work History
Counselor
RISE Housing and Support Services.
Saratoga Springs
04.2023 - Current
- Developed personalized support plans that addressed client needs and challenges, fostering client empowerment.
- Utilized motivational interviewing techniques to encourage client engagement and facilitate behavior change.
- Conducted crisis intervention for individuals in acute psychological distress, ensuring safety and appropriate referrals.
- Educated clients on coping strategies, self-care practices, and mindfulness techniques to enhance emotional resilience.
- Advocated for client needs in the community, connecting them to vital resources such as support groups and vocational training opportunities.
- Collaborated with psychiatrists, social workers, and other professionals to provide comprehensive care for complex mental health needs.
- Coordinated medical appointments, ensuring clients received timely access to essential healthcare services.
- Documented client progress and maintained accurate case records in compliance with regulations.
- Managed a caseload of 3 clients while maintaining high-quality care standards.
- Developed personalized care plans tailored to individual resident needs and goals.
Overnight Direct Support Professional
AIM Services, Inc.
Saratoga Springs
04.2022 - 03.2024
- Provided overnight care to individuals with disabilities, ensuring safety and well-being.
- Assisted individuals with daily living activities including bathing, grooming, and meal preparation.
- Administered medication according to prescribed schedules and documented health status changes.
- Maintained accurate records of client progress and significant behavioral changes.
- Collaborated with families and healthcare professionals to enhance personalized care plans.
- Implemented behavior management strategies to promote positive behaviors during night shifts.
- Responded promptly to medical emergencies by following established protocols.
- Ensured cleanliness and organization within the facility through regular cleaning tasks during overnight shifts.
Cashier
PIZZA SHACK
Gansevoort
10.2018 - 10.2023
- Processed customer transactions accurately, managing cash, credit cards, and electronic payments.
- Maintained balanced cash drawer, promptly reconciling discrepancies.
- Resolved customer complaints to improve service quality and customer satisfaction.
- Delivered exceptional customer service by efficiently addressing inquiries and concerns, fostering positive customer experiences.
- Greeted customers warmly to create a welcoming atmosphere.
- Trained new cashiers on transaction procedures and customer issue resolution, ensuring consistent service standards.
- Took orders accurately and relayed them to kitchen staff promptly.
Education
High school diploma -
South Glens Falls Senior High School
South Glens Falls, NY06-2021
Skills
- Trauma-informed care
- Crisis intervention
- Conflict resolution
- Developmental disabilities expertise
- Medication administration
- Case management and documentation
- Appointment scheduling
- Office administration
- Microsoft Office proficiency
- Organizational skills
- Time management
- Communication skills
Certification
- Motivational Interviewing
- Blood Born Pathogens
- Justice Center Code of Conduct
- Justice Center Mandatory Reporting
Awards
Rise to the Occasion, 06/01/23, The Rise to the Occasion Recognition is given to individuals who see a need within the agency and go above and beyond to fill that need.
Timeline
Counselor
RISE Housing and Support Services.
04.2023 - Current
Overnight Direct Support Professional
AIM Services, Inc.
04.2022 - 03.2024
Cashier
PIZZA SHACK
10.2018 - 10.2023
High school diploma -
South Glens Falls Senior High School