Olivia Dunkley
Athens,GA
Summary
Full-time Master of Social Work student balancing rigorous academic training with a hands-on internship experience. Adaptable and energetic professional with extensive experience in customer service across hospitality, service, and grocery industries. Demonstrates strong communication, active listening, and interpersonal skills, with a proven ability to build trust and foster meaningful connections with diverse populations in fast-paced environments.
Bringing a developing professional foundation in social work, including skills in client assessment, emotional support, and strengths-based engagement. Recognized for collaboration, adaptability, and a commitment to promoting well-being and positive outcomes across both service and clinical settings.
Overview
8
8
years of professional experience
Work History
Taproom Staff
Creature Comforts Brewing Company
Athens, GA
07.2025 - Current
- Poured and served a variety of craft beers while ensuring proper handling, presentation, and adherence to alcohol service guidelines
- Maintained cleanliness and organization of the taproom, bar area, and seating spaces in accordance with health and safety standards
- Processed transactions accurately using a point-of-sale (POS) system and handled cash and card payments responsibly
- Supported special events, live music nights, and community gatherings hosted in the taproom
- Monitored guest experience to ensure a positive, safe, and respectful environment
- Collaborated with team members to manage high-volume service periods efficiently
Intern
Catherine Harm LCSW
Jefferson, GA
10.2025 - 04.2026
- Conducted assessments to determine client needs and develop tailored intervention plans.
- Performed intake calls to assess fit for therapist's specialties and client needs.
- Researched evidence-based practices to enhance therapeutic approaches and interventions.
- Increased client engagement by tailoring therapeutic approaches to individual needs and strengths.
- Supported patients with mental health issues and dual-diagnoses such as anxiety, depression and ADHD, to name a few.
- Performed short-term therapy alongside my supervisor, provided education and support in crisis situations.
- Developed strong therapeutic alliances with clients, fostering trust and open communication to facilitate change.
- Facilitated psychoeducational groups to empower clients and enhance their understanding of mental health issues.
Crew Member
Trader Joe's
Roswell, GA
04.2023 - 05.2025
- Cross trained in all areas of service from back of house to front of house.
- Working with managers and fellow crew members to ensure best customer service experience and availability of product.
- Interpersonal skills are exercised with fellow crew members and managers while working under pressure, and when interacting with all customers.
- Experience in a high-volume environment encourages adaptability and proactivity to be prepared for all situations.
- Strong interpersonal skills are utilized to foster positive working relationships with colleagues and to engage with customers professionally and courteously, even in high-pressure situations.
- Extensive experience in a fast-paced, high-volume environment has honed adaptability, problem-solving skills, and the ability to proactively anticipate and respond to dynamic challenges, ensuring smooth operations and customer satisfaction.
Intern
Mother's Advocacy Project
Dunwoody, GA
08.2024 - 04.2025
- Responsibilities include assisting with program development, providing direct support to clients, and collaborating with staff to address the unique needs of families experiencing financial, emotional, or housing challenges.
- Gained hands-on experience in case management assistance, community resource coordination, and facilitating workshops aimed at empowering mothers and fostering child well-being.
- Deepened understanding of the systemic barriers faced by underserved populations and strengthened commitment to advocacy and social justice within a trauma-informed framework.
- Balancing academic responsibilities with practical fieldwork has further developed skills regarding organization time management, and interpersonal skills.
Alpharetta Arts Center
Alpharetta, GA
04.2023 - 03.2024
- First contact for all patrons entering the center, provided information regarding events, community happenings and completed registration for art classes.
- Responsible for maintaining gallery organization and providing support for guests during museum and gallery events.
- Assisted instructors during class set up and break down.
- Monitored the facility by supervising physical facility and grounds; monitored programs, classes, and participants to ensure safety of participants.
- Prepared marketing materials, such as social media ads, flyers, and posters.
- Assisted Cultural Services staff with projects, programs, and events as needed with a desire to learn and work in an artistic environment where art and culture is the focus.
Server, Bartender, Expo
Fellows Café
Roswell, GA
05.2022 - 10.2022
- Learned front and back of house operations, cross trained in all facets.
- Collaborated with managers and fellow servers to provide quick and seamless service.
- Assisted in menu development for bar service, named head bartender in June.
- Developed rapport with new and local customers, assisted with community events and collaborations with local businesses.
Front End Team Member, Supervisor
Whole Foods Market
Alpharetta, GA
08.2018 - 05.2022
- Started in the Front End working alongside team members and assisting customers with friendly and efficient service in the checkout process.
- Moved to Amazon PrimeNow Ecommerce for its launch of service for customers to shop online and pickup in store or through delivery.
- Gained invaluable knowledge through cross-training in all departments.
- Named front end supervisor in July of 2021.
- Established relationships with store leadership, all team leaders and the front-end team to ensure effective communication as well as awareness of store happenings.
- Worked collaboratively alongside fellow supervisors through various situations with customer interactions, employee standards, money flow, floor operations, and scheduling.
- Cultivated a positive and uplifting experience for both team members and customers daily.
Education
Master of Science - Mental Health Therapy
University of Georgia
Athens05.2026
Bachelor's of Social Work -
Georgia State University
Atlanta05.2025
Skills
- Self-awareness
- Analytical thinking
- Compassionate
- Client advocate
- Conflict resolution
- Crisis intervention
Extra-Curricular Activities
Social Work Club, Secretary, 2023-2025
Timeline
Intern
Catherine Harm LCSW
10.2025 - 04.2026
Taproom Staff
Creature Comforts Brewing Company
07.2025 - Current
Intern
Mother's Advocacy Project
08.2024 - 04.2025
Crew Member
Trader Joe's
04.2023 - 05.2025
Alpharetta Arts Center
04.2023 - 03.2024
Server, Bartender, Expo
Fellows Café
05.2022 - 10.2022
Front End Team Member, Supervisor
Whole Foods Market
08.2018 - 05.2022
Master of Science - Mental Health Therapy
University of Georgia
Bachelor's of Social Work -
Georgia State University