Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Olivia Durham

Chicago,IL

Summary

A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working, effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Senior Store Manager

FedEx Office
07.2022 - 07.2023
  • Developed a working knowledge of products and developments to provide current recommendations and assistance to boost customer satisfaction by 50%
  • Oversee major printing accounts with the University of Chicago. Earing a 30 thousand dollar contract for the new athletic department.
  • Ensured employees were following standard operating procedure

Store Manager

Kids Footlocker
11.2018 - 07.2022
  • Provided training, incentives, mentoring, and feedback to associates to meet or exceed sales goals 90% of the time over a 2-year period.
  • Evaluated associates every 11 weeks and provided tailored mentorship and training to ensure collaboration with the sales team for exceptional customer service.
  • Tracked inventory and ordered merchandise and supplies according to corporate guidelines to maximize sales and maintain store appearance.

Store Manager

Villa
11.2013 - 10.2017
  • Exceeds sales margin by 1.5 million dollars according to opening budget guide
  • Organized promotional events to increase product awareness by over 30%
  • Throughout my four years with Villa, I trained and promoted 4 team members 1 assistant manager, and 3 store managers.




Education

Bachelor of Arts - Business Administration And Management

Chicago State University
Chicago, IL
05.2021

Skills

  • Program Administration
  • Staff Management
  • Policies and Procedures Implementation
  • Operations Oversight
  • Inventory Control
  • Visual Merchandising

Accomplishments

  • Store Manager Of The Year
  • 1st team award of a 3 million dollar store
  • Sales Leadership Award
  • Rookie manager of the year
  • Lowest maintained payroll by 20%

Timeline

Senior Store Manager

FedEx Office
07.2022 - 07.2023

Store Manager

Kids Footlocker
11.2018 - 07.2022

Store Manager

Villa
11.2013 - 10.2017

Bachelor of Arts - Business Administration And Management

Chicago State University

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Olivia Durham