Olivia Ehrenkranz
Toms River
Summary
Results-driven Store Manager with extensive experience in team recruitment, training, and development. Effectively coaches and promotes staff to advance their careers while addressing operational challenges to enhance efficiency and customer engagement. Leverages marketing expertise to drive revenue growth and improve store performance.
Overview
17
17
years of professional experience
Work History
STORE MANAGER
Mauve Shoppe
Point Pleasant
02.2024 - 02.2026
- Oversaw daily store operations to ensure efficiency and profitability.
- Led and motivated team members to enhance productivity and efficiency in store operations.
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
- Managed inventory by ordering stock, tracking sales trends, and optimizing orders to meet demand.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Created weekly work schedules to meet staffing needs while controlling labor costs.
- Interviewed and hired prospective employees according to team needs.
- Solved problems and resolved conflicts for team members and customers.
CLERK
Social Services
Toms River
12.2023 - 01.2024
- Operated office equipment including computers, printers, copiers, scanners.
- Performed administrative tasks such as filing, photocopying, faxing, mailing, and scheduling appointments.
- Verified accuracy of paperwork before submission to ensure compliance and prevent processing delays.
- Organized information into databases and spreadsheets, enhancing accessibility and retrieval efficiency.
- Assisted department personnel in completion of routine tasks to meet deadlines.
- Answered phones in a professional manner and addressed inquiries promptly.
- Delivered messages to staff and management via email and in person.
- Monitored incoming emails, responded to inquiries, and escalated complex issues to appropriate personnel for timely resolution.
- Entered orders into database system accurately and timely.
STERILIZATION TECHNICIAN
Meryl A. Baurmash Orthodontics
Toms River
08.2023 - 12.2023
- Executed routine maintenance on sterilizers, ensuring optimal performance and reliability.
- Acquired in-depth knowledge of safety protocols and infection control procedures to uphold sterilization standards.
- Disposed of waste materials generated during the sterilization process according to applicable laws and regulations.
- Provided assistance with unloading shipments of medical supplies destined for the facility's sterile processing department.
- Maintained comprehensive records for all sterilized items, ensuring documentation accuracy and compliance.
SALES ASSISTANT
Harley Davidson Middle East
Manama
03.2009 - 03.2010
- Delivered exceptional customer service by welcoming clients and fostering lasting relationships to encourage repeat business.
- Maintained knowledge of company products and services to make informed recommendations to clients.
- Handled cash register operations, including payments, returns, and exchanges.
- Assisted customers with item returns and payment refunds.
- Addressed client inquiries and concerns, escalating complex issues to managers for prompt resolution.
- Supported store merchandising by restocking shelves and setting up eye-catching displays to enhance product visibility.
- Arranged store products on shelves and promotional displays.
- Built strong working relationships with fellow associates and corporate contacts.
Education
Kensington High -
Kensington High
Cape Town01.1999
Skills
- Customer service
- Problem-solving
- Team leadership
- Service management
- Friendly and positive
- Multitasking
- Cash handling
- Inventory management
- Training staff
- Store operations
- Visual merchandising
- Staff scheduling
- Effective communication
References
References available upon request
Timeline
STORE MANAGER
Mauve Shoppe
02.2024 - 02.2026
CLERK
Social Services
12.2023 - 01.2024
STERILIZATION TECHNICIAN
Meryl A. Baurmash Orthodontics
08.2023 - 12.2023
SALES ASSISTANT
Harley Davidson Middle East
03.2009 - 03.2010
Kensington High -
Kensington High