Olivia Ennis
Lutz
Summary
After I graduate with my undergraduate degree in Psychology, I plan on attending graduate school. I want my Master's in Clinical Mental Health Counseling so I can go on to be a Licensed Mental Health Counselor (LMHC). My overall goal is to become a therapist specializing in human trafficking, sexual assault, and intimate partner violence.
Overview
1
1
Language
3
3
Certifications
5
5
years of professional experience
Work History
Sales Associate
DSW
Estero, FL
04.2025 - Current
- Handling customer interactions while delivering friendly, efficient support on the sales floor.
- Support customers with product selection by listening to needs and recommending options that match style and fit.
- Resolve customer questions and complaints calmly, using conflict de-escalation to maintain a positive store experience.
- Coordinate returns processing with teammates and keep service organized during busy periods.
Intern
Ground Up Ministries
Cape Coral, FL
01.2026 - 05.2026
- This organization is a safe house for pre-teen and teenage girls who were rescued from sex trafficking. Due to the strict confidentiality of the internship, I'm only able to give brief descriptions of some of my roles
- Assist the girls with online schooling.
- Organized the monthly calendar, making sure the girls were aware of their appointments and school schedules
- Provided emotional support and a safe space to open up
- Helped organize and worked human trafficking awareness events
- Assisted staff with administrative tasks, such as calling donors
- Organized donated supplies and materials for the safe house
- Helped with de-escalation of heavy emotions
Child Care Provider
Parents Of Child
Estero, FL
03.2025 - 04.2026
- Maintaining a steady, age-appropriate schedule for two young children.
- Supervise two children, balancing safety, attention, and age-appropriate engagement throughout the day.
- Prepare light meals that fit daily routines and support the children’s basic care needs.
- Maintain light housekeeping to keep the home organized, clean, and ready for daily activities.
- Adapt daily care activities to keep the children engaged, comfortable, and supported.
Hostess/Server Assistant
Ted’s Montana Grill
Estero, FL
11.2024 - 04.2025
- Coordinated guest greetings and seating with the team to support timely service and smooth dining room flow.
- Ran food to tables and bused sections to keep service moving during busy shifts.
- Managed reservations and waitlist updates to keep seating organized and prevent overbooking.
Hostess/Take-out/Cashier
Mellow Mushroom
Estero, FL
01.2024 - 08.2024
- Greeted and seated guests promptly to keep the dining room flow organized and reduce wait times.
- Delivered friendly, attentive customer service across in-person and phone interactions.
- Coordinated with servers and kitchen staff to keep orders moving smoothly through the front of house.
- Supported front-of-house cleanliness and a welcoming atmosphere throughout each shift.
- Balanced hostess, take-out, and cashier duties with strong time management during busy service periods.
Manager
WonderWaffel
Tampa, FL
07.2021 - 08.2023
- Opened and closed the store properly, covering startup, shutdown, and daily readiness tasks.
- Trained new employees across register work, food preparation, and cleanliness standards.
- Maintained cleanliness throughout the shift to support a safe, organized customer area.
- Supported register, food prep, and front-end coverage as needed to keep the team moving.
Education
Psychology, Gender Studies
Florida Gulf Coast University
Fort Myers, FL05-2027
High School Diploma - undefined
Steinbrenner High School
Lutz, FL05-2023
Skills
- Conflict de-escalation
- Active Listening
- Emotional Support
- Critical Thinking
- Confidentiality
- Boundary setting
- Communication
- Time management
- Teamwork and collaboration
- Organization
- Customer service
- Problem-solving skills
Affiliations
Psi Chi: The International Honors Society in Psychology
- Selected for membership in Psi Chi in recognition of academic excellence
- Engaged in service, networking, and educational opportunities within the psychology field
- Demonstrated commitment to high ethical standards and scholarly achievement
Certification
Child Caring Agency (CCA) Pre-Service Curriculum
LANGUAGES
Novice Spanish
AWARDS
FGCU Dean’s List: Fall 2023, Spring 2024,
FGCU President’s List: Spring 2025, Fall 2025, Spring 2026
Personal Information
Date of Birth: 08/16/2005
Timeline
Intern
Ground Up Ministries
01.2026 - 05.2026
Sales Associate
DSW
04.2025 - Current
Child Care Provider
Parents Of Child
03.2025 - 04.2026
Hostess/Server Assistant
Ted’s Montana Grill
11.2024 - 04.2025
Hostess/Take-out/Cashier
Mellow Mushroom
01.2024 - 08.2024
Manager
WonderWaffel
07.2021 - 08.2023
High School Diploma - undefined
Steinbrenner High School
Psychology, Gender Studies
Florida Gulf Coast University