Genesis Ramirez
Victorville,CA
Summary
Customer-focused and bilingual professional with experience in customer service, client support, childcare, and administrative functions. Skilled in active listening, resolving issues promptly, and maintaining accurate records to ensure customer satisfaction. Adept at collaborating with diverse teams, multitasking in fast-paced environments, and building strong relationships with clients. Demonstrates exceptional attention to detail, reliability, and adaptability while managing multiple responsibilities. Proficient in Microsoft Office Suite, data entry, and professional communication with proven ability to handle conflict de-escalation and scheduling management effectively.
Overview
3
3
years of professional experience
Work History
Sales Associate
Caposio Buick GMC
10.2026 - Current
- Owned the full sales cycle from initial contact to vehicle delivery, maintaining a high standard of service at every touchpoint
- Maintained comprehensive knowledge of inventory, vehicle specifications, and market differentiators to confidently address customer questions and highlight product value
- Built a referral-driven client base through proactive follow-up with both prospects and existing customers, contributing to sustained dealership growth
- Leveraged CRM software to track leads, manage the sales pipeline, and ensure timely follow-up across all active opportunities
Customer Service Representative
O&S Supply
12.2022 - 09.2024
- Assist customers with inquiries by providing accurate information and support. Resolved customer issues promptly, ensuring satisfaction and retention.
- Maintained up-to-date knowledge of products and services to meet client needs.
- Collaborated with team members to improve service delivery and efficiency.
Childcare Provider / Babysitter
- Provided attentive care and supervision for children, ensuring safety and well-being at all times.
- Communicated effectively with parents to understand needs, preferences, and schedules.
- Demonstrated strong problem-solving skills by handling unexpected situations calmly and efficiently.
- Managed multiple responsibilities simultaneously, including meal preparation, activity planning, and household tasks.
Education
BBA - Business Administration
Victor Valley College
Victorville, CA08-2027
Skills
- Active Listening & Communication
- Spanish-English Bilingual Translation
- Problem-Solving & Conflict Resolution
- Team Collaboration
- Multitasking & Time Management
- Product & Service Knowledge
- Childcare & Supervision
- Adaptability & Patience
- Attention to Detail
- Professional Phone Etiquette
- Conflict De-escalation
- Client Relationship Building
- Scheduling & Calendar Management
- Reliability & Dependability
- Customer service
- Teamwork and collaboration
- Time management
- Multi-tasking strength
- Excellent people skills
- Goal oriented
Timeline
Sales Associate
Caposio Buick GMC
10.2026 - Current
Customer Service Representative
O&S Supply
12.2022 - 09.2024
Childcare Provider / Babysitter
BBA - Business Administration
Victor Valley College