Olivia Estacio
Leavenworth,WA
Summary
I am a dynamic professional with strong leadership and effective communication skills, honed as a Lead Host/ Host Trainer at Blewett Brewing. I have a proven track record in employee training and customer service excellence, ensuring memorable guest experiences. I am Detail-oriented and adept at problem-solving, I thrive under pressure while maintaining high standards of cleanliness and organization. I am an ambitious worker seeking to enhance productivity through a second job. I'm known for embracing a fast-paced work environment and tackling long hours with enthusiasm. I am strongly commitment to hard work and achieving high standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Host/Trainer
Blewett Brewing
Leavenworth, WA
06.2024 - Current
- Executed opening and closing duties, including dining area setup and supply restocking.
- Welcomed guests upon arrival, providing menus and essential information.
- Maintained comprehensive knowledge of menu items, including ingredients and preparation techniques.
- Managed incoming calls during peak hours to ensure efficient service.
- Clarified objectives and expectations for trainees to enhance performance.
- Assisted various departments with tasks like bussing tables and delivering orders.
- Communicated accurate wait times to customers while monitoring waiting lists.
- Collaborated with front-of-house staff to rearrange seating for optimal guest accommodation.
- Trained new staff on restaurant policies and procedures, host and guest service techniques and communication skills to promote positive experiences.
Wedding Caterer
Wildflour
Leavenworth, WA
08.2023 - 08.2023
- Inspected quality and presentation of dishes prior to service for guests.
- Established buffet stations per specifications from clients or wedding planners.
- Assisted with setup and breakdown of tables and chairs for events as required.
- Supported cooks in meal preparation and course assembly.
Housekeeper
Enzian Hotel
Leavenworth, WA
06.2022 - 07.2023
- Disinfected telephones, light switches, and frequently touched surfaces to maintain hygiene standards.
- Employed deep-cleaning techniques for areas requiring additional sanitation.
- Changed bed linens and towels, ensuring guest rooms remained tidy and welcoming.
- Responded promptly to guest requests for housekeeping needs and delivered items efficiently.
- Inspected cleaned guest rooms to guarantee presentable conditions for new occupants.
- Maintained organized service carts, facilitating efficient cleaning operations throughout the property.
- Reported maintenance concerns to supervisors for timely resolution and repairs.
- Sanitized bathrooms, including toilets, tubs, and sinks, enhancing overall cleanliness.
- Was a house keeper at the Enzian, Linderhof and at their Airbnb
Education
High School Diploma -
Cascade Highschool
Leavenworth, WA06-2025
Skills
- Customer service
- Employee training
- Team building
- Effective communication
- Problem solving
- Payment processing
- Strong leadership
- Table bussing
- Cleaning and sanitation
- Positive and professional
- Interactive communication skills
- Detail-oriented
- Food running
- Price memorization
Certification
Washington State food worker card
Issued by Chelan Douglas Health District
Valid from: 06/03/2024-06/03/2026
References
- Blewett Brewing Manager
Sumer Melody
1 360-224-8853
- Wildflour Manager
Tracy Campbell
509-421-2269
- Additional references available upon request
Timeline
Lead Host/Trainer
Blewett Brewing
06.2024 - Current
Wedding Caterer
Wildflour
08.2023 - 08.2023
Housekeeper
Enzian Hotel
06.2022 - 07.2023
High School Diploma -
Cascade Highschool