OLIVIA EUGENIO
Enfield
Summary
Dynamic and reliable professional with extensive customer service experience at both food service and retail, excelling in cash handling and teamwork. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Very detail-oriented and organized, and I thrive in fast-paced environments, ensuring safety and cleanliness while delivering exceptional service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Student Center Assistant
Eastern Connecticut State University
Willimantic
08.2025 - Current
- Assisted students with inquiries and provided information about university services
- Answered phone calls and provided people with correct information or transferred them to the correct department
- Took count of students in the building on rounds
- Opening and closing the building and rooms correctly to ensure safety precautions
Cashier Assistant
Costco
Enfield
06.2025 - Current
- Maintained clean and organized checkout areas for customer convenience
- Backed up cashiers ringing up large number of customers by bagging products
- Assisted with checking receipts at the exit to ensure security and safety of our warehouse
- Helped in merchandise by folding clothes and putting back items that were no longer wanted/ being returned
- Ensured safety of warehouse by completing hourly floor walks, checking for safety disturbances (e.g. spills, tripping hazards, etc) and checking temperatures for freezers, refrigerated items and deli/bakery
Crew Member
Blue Heron Creamery
Enfield
05.2024 - 08.2025
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Scooped ice cream, made milkshakes, and customized snow cones catering to each customer.
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
- Maintained a clean work environment, wiping down counters and restocking supplies as necessary.
- Trained in safe food handling practices, following health codes and regulations.
Checkout Advocate
Target
Enfield
12.2024 - 06.2025
- Offered additional items or services based on customer needs while upselling products whenever possible.
- Collaborated closely with other team members to provide an exceptional shopping experience for all customers.
- Verified accuracy of scanned items against physical items purchased by customers.
- Provided accurate change when handling cash transactions.
- Checked expiration dates on coupons prior to processing sales transactions.
- Followed company guidelines for loss prevention procedures such as scanning IDs for age restricted items or verifying signatures on credit card purchases.
- Answered incoming calls from customers seeking assistance or information about products or services offered by the store.
- Troubleshot technical problems related to POS systems in order to minimize disruptions during peak business hours.
- Monitored stock levels at checkouts to ensure adequate supplies were available for customers' convenience.
- Operated point-of-sale terminals to process credit and debit card transactions.
- Handled customer complaints calmly and professionally, resolving issues to the satisfaction of all parties involved.
Sandwich Artist
Subway
Enfield
07.2023 - 03.2024
- Handled cash and card transactions and handed back correct change.
- Greeted customers in a professional and friendly manner.
- Displayed strong organizational skills by stocking food items, restocking supplies, and cleaning equipment regularly.
- Maintained a clean and organized workspace while preparing sandwiches in accordance with health codes.
- Developed excellent customer service skills, including building relationships with customers and providing efficient solutions to their needs.
- Operated store registers and calculated cash drawer totals.
- Swept and mopped facility floors during downtime and after closings.
- Demonstrated ability to work collaboratively with diverse teams and customers.
- Followed food safety standards for sanitization and storage of food.
- Used cash registers to accurately process orders and manage money transactions.
- Arranged ingredients into correct containers and marked items according to expiration dates.
- Prepped condiment and dressing containers for sandwich toppings.
Education
Bachelor of Science - Psychology
Eastern Connecticut State University
Willimantic, CT, US05.2028
High School Education -
Enfield High School
Enfield, CT06.2024
Skills
- Cleaning
- Reliability and punctuality
- POS system proficiency
- Cash handling expertise
- Patience and empathy
- Customer service
- Detail-oriented
- Guest accommodations
- Teamwork and collaboration
- Reliable and responsible
- Honest and dependable
- Multitasking
- Customer service excellence
- Team collaboration
- Organizational skills
Certification
CPR Certification
Assessments
- Customer focus & orientation, Proficient, 07/01/24
- Retail customer service, Proficient, 07/01/24
- Food service: Customer situations, Proficient, 07/01/24
- Cooking skills: Basic food preparation, Proficient, 07/01/24
Timeline
Student Center Assistant
Eastern Connecticut State University
08.2025 - Current
Cashier Assistant
Costco
06.2025 - Current
Checkout Advocate
Target
12.2024 - 06.2025
Crew Member
Blue Heron Creamery
05.2024 - 08.2025
Sandwich Artist
Subway
07.2023 - 03.2024
Bachelor of Science - Psychology
Eastern Connecticut State University
High School Education -
Enfield High School