Katherine Yeh
Student
West Windsor
Summary
Friendly and professional undergraduate student with 2+ years of experience in customer-facing roles. Skilled in managing high-volume environments, resolving guest concerns, and maintaining a welcoming atmosphere. Fluent in Mandarin and English, with a passion for hospitality and ensuring an exceptional guest experience.
Overview
3
3
years of professional experience
Work History
Student Center Assistant
10.2024 - Current
- Greeted and assisted 200+ guests at the front desk daily, answering questions about campus resources and Student Center services.
- Assisted in setting up and organizing events, ensuring smooth operations and a welcoming environment.
- Developed strong communication, problem solving, and teamwork skills in a fast paced, public facing role.
- Maintained organization and safety of Student Center spaces, following all protocols.
Inventory Manager
North Post Ward LLC
05.2023 - Current
- Organized and oversaw the inventory process of thousands of consumer goods
- Meticulously manually prepped to ensure efficient work flow, as well as aiding in accounting management.
- Streamlined inventory management procedures by implementing a new system that decreased processing time by 30% facilitating smoother accounting operations and enhancing overall workflow efficiency
Barista/Cashier
Tous Les Jours
12.2023 - 08.2024
- Greeted and assisted up to 100+ customers daily with a positive, helpful attitude, ensuring timely service and satisfaction
- Operated POS system accurately for order processing and handled cash and card transactions with minimal error
- Resolved guest complaints with professionalism and empathy, contributing to repeat customer visits
Front of House
Mamoun’s Falafel
06.2023 - 08.2024
- Managed high-volume service times while maintaining guest comfort and order accuracy
- Answered customer inquiries and explained menu items, creating a smooth ordering experience
- Trained new staff on customer interaction and service protocols
Classroom Assistant
Chinese Dual Language Immersion Camp
06.2023 - 08.2023
- Aided students in utilizing Chinese in their daily lives
- Facilitated immersive Mandarin learning for 30+ students aged 6–10 by assisting with language activities and cultural lessons
- Supervised and supported children’s physical, emotional, and social well-being during classroom and recreational periods
- Collaborated with instructors to prepare materials, lead small group activities, and maintain a structured, engaging classroom environment
Education
Bachelor of Arts - Psychology
Rutgers University
New Brunswick, NJ05-2028
High School - undefined
West Windsor Plainsboro South High School
West Windsor, NJ06.2024
Skills
- Soft Skills: Communication, Multitasking, Time Management, Conflict Resolution, Scheduling Coordination
- Languages: Mandarin, English
Timeline
Student Center Assistant
10.2024 - Current
Barista/Cashier
Tous Les Jours
12.2023 - 08.2024
Front of House
Mamoun’s Falafel
06.2023 - 08.2024
Classroom Assistant
Chinese Dual Language Immersion Camp
06.2023 - 08.2023
Inventory Manager
North Post Ward LLC
05.2023 - Current
High School - undefined
West Windsor Plainsboro South High School
Bachelor of Arts - Psychology
Rutgers University