Olivia Fallon Shirley
Fort Worth,TX
Summary
Case Management Coordinator with 8 years of functional healthcare and case management experience. Enacts strong and collaborative approach across care continuum and manages workflow to support dynamic teams. Spearheads operational effectiveness and efficiencies to develop quality improvement activities and achieve financial goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Case Management Coordinator
John Peter Smith Hospital
06.2022 - Current
- Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.
- Structured standardized case management processes to comply with regulatory agency statutes and standards.
- Reviewed and developed intake and discharge planning strategies to encourage client engagement and retention.
- Managed and monitored program activities and evaluated quality for improvement recommendations.
- Leveraged case management tools and conflict management techniques to help interdisciplinary teams achieve optimal outcomes.
- Oversaw implementation of OPC's and utilization review departments by collaborating with management to achieve smooth operations.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
Emergency Medical Technician Basic
John Peter Smith Hospital
06.2019 - 06.2022
- Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Leveraged defibrillator, oxygen, suction devices, CPR and other procedures and medications to provide advanced medical care.
Multi-Skilled Technician
John Peter Smith Hospital
06.2017 - 06.2019
- Vital signs, feed patients, give showers and linen change.
- Organized work to meet demanding production goals.
- Performed EKG’s and bedside testing
- Phlebotomy with straight sticks.
- Chart all I/O’s, activity, behavior, and assistance.
- Maintained compliance with regulatory standards and safety requirements.
Certified Nurse’s Assistant
Remarkable Healthcare And Rehabilitation Center
12.2016 - 06.2017
- Chart all I/O’s, activity, behavior and assistance.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Certified Nurse’s Assistant
Azle Manor Nursing Home
07.2016 - 12.2016
- Chart all I/O’s, activity, behavior and assistance.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Server
Boo-Ray's Of New Orleans
10.2014 - 01.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Zio's Italian Restaurant
08.2010 - 04.2013
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Bachelor of Social Work -
The University of Texas At Arlington
Arlington, TX12.2023
Associate of Arts -
Tarrant County College District
Fort Worth, TX05.2022
No Degree - EMT-B License
Careflite
Grand Prarie, TX10.2017
High School Diploma -
Watson High School
Fort Worth, TX05.2014
Skills
- Accurately and professionally assesses patients
- EPIC Training
- Computer Literacy
- Critical Thinking
- Resource Coordination
- Case Assessment
- Cross-Cultural Competence
- Attention to Detail
- Quality Assurance
Volunteer Experience
- Volunteer at Tarrant Area Food Bank
- Volunteer at Taste Community Kitchen
References Available
True
Bls Expiration Date
05/01/25
Internship
480 hour internship, completed Fall 2023 with JPS Emergency Room Case Management
Timeline
Case Management Coordinator
John Peter Smith Hospital
06.2022 - Current
Emergency Medical Technician Basic
John Peter Smith Hospital
06.2019 - 06.2022
Multi-Skilled Technician
John Peter Smith Hospital
06.2017 - 06.2019
Certified Nurse’s Assistant
Remarkable Healthcare And Rehabilitation Center
12.2016 - 06.2017
Certified Nurse’s Assistant
Azle Manor Nursing Home
07.2016 - 12.2016
Server
Boo-Ray's Of New Orleans
10.2014 - 01.2016
Server
Zio's Italian Restaurant
08.2010 - 04.2013
Bachelor of Social Work -
The University of Texas At Arlington
Associate of Arts -
Tarrant County College District
No Degree - EMT-B License
Careflite
High School Diploma -
Watson High School
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