Tiffany Williams
Huber Heights,OH
Summary
Dedicated candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking for Community Health Worker position to utilize my natural ability to help people find resolutions to pressing issues and contribute to the company's efforts to retain members. I'm truly committed to helping communities improve wellness through hands on support and education. I'm truly committed to helping communities improve wellness through hands on support and education. I've volunteered with vaccine campaigns , Diabetes awareness rally at Pilgrim Baptist Church, clothing drives and worked with Neighborhood Service Organization to help set up living areas for Detroit's chronically homeless.
Overview
8
8
years of professional experience
Work History
Case Management Coordinator
CareSource
Dayton, OH
04.2017 - Current
- Assist with locating and sometimes scheduling appointments for issues such as mental health or substance abuse.
- Successfully interacts with members to help insure healthcare barriers are resolved.
- Work under strict deadlines to complete various campaigns such as Planning for healthy babies.
- Collaborates with internal teams and external facilities to facilitate client needs and reduce case management barriers.
- Sends referrals in appropriate time frames, seeks supervisory guidance as needed and documents services provided.
- Provides members with information to community resources.
- Performs member assessments and refers to appropriate team if needed.
Patient Access Specialist
Good Samaritan North Emergency
Dayton, OH
09.2015 - 04.2017
- Maintained up-to-date knowledge of hospital policies regarding payments, HIPAA and insurance policies by completing training modules.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Collected and validated patient demographics and insurance information.
- Pulled orders for upcoming testing
- Guaranteed positive customer experiences and resolved patient complaints
- Received patient deductibles , co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Worked in extreme circumstances and responded effective and efficiently .
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Determined eligibility for benefits for specific services rendered.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
Patient Access Specialist
Miami Valley Hospital Emergency Room
Dayton, OH
09.2014 - 09.2015
- Analyzed accuracy and completeness of patient documents, such as Medicare Rights form, contact form , ABN and legal paperwork.
- Gathered and analyzed patient information to determine special program eligibility.
- Developed highly empathetic patient relationships and earned reputation for exceeding patient experience goals and copayments received ( registered over 60 patients in one day with 90% of copayments payments received).
- Helped patients understand coverage, payment responsibilities and rights.
- Worked well with teammates and openly agreed to train new coworkers.
Education
Bachelor of Science - Psychology
Central State University
2014
Skills
- Flexible
- Communicating to Patients and Families
- Calm and Effective Under Pressure
- Knowledge of Community Services and Programs
- Assignment Management
- Reasoning ability
- Cultural Awareness
- Empathy
- Patience
- Time Management
- Knowledge of HIPAA
- Telephone Etiquette
- Outlook
- Excel
- Epic
Additional Information
From 2014-2016 I served as a Natural Helper through Montgomery County Juvenile Court (Reclaiming Futures program ) serving Dayton's inner city children and families by acting as a mentor and or cultural broker.
Timeline
Case Management Coordinator
CareSource
04.2017 - Current
Patient Access Specialist
Good Samaritan North Emergency
09.2015 - 04.2017
Patient Access Specialist
Miami Valley Hospital Emergency Room
09.2014 - 09.2015
Bachelor of Science - Psychology
Central State University
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