Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
Timeline
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Olivia Fennell

Saint Petersburg

Summary

Reliable and motivated customer service professional with a strong background in fast-paced coffee and food service environments. Experienced in drive-thru and front-of-house operations, with a focus on delivering high-quality beverages and creating positive guest experiences. Brings a strong work ethic, attention to detail, and a curious, growth-oriented mindset. Committed to maintaining a welcoming atmosphere and supporting smooth, efficient team operations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Brewista

7 Brew Coffee
Cottleville
11.2023 - 08.2025
  • Crafted and served a diverse range of handcrafted espresso-based drinks swiftly and accurately.
  • Delivered outstanding customer service in fast-paced drive-thru, emphasizing friendliness and efficiency.
  • Operated POS systems for precise cash and card transaction processing, ensuring balanced cash drawer.
  • Maintained cleanliness and organization of stand, adhering to all food safety and sanitation standards.
  • Restocked inventory and prepped ingredients to support smooth team operations during busy periods.
  • Collaborated with team members to foster 7 Brew’s positive, team-oriented culture.
  • Trained new staff on drink preparation, customer service protocols, and operational procedures.
  • Handled high-volume traffic effectively during peak hours while sustaining high energy levels.

Front of House Employee

Chick-fil-A
Saint Charles
11.2022 - 08.2023
  • Delivered fast, friendly, and accurate customer service while processing orders in-person, drive-thru, and mobile app.
  • Maintained positive atmosphere to ensure guest satisfaction by addressing needs promptly and professionally.
  • Handled cash, credit, and mobile payments accurately using POS systems; balanced drawer at shift's end.
  • Executed efficient order delivery with emphasis on speed and quality, including meal assembly and tray delivery.
  • Ensured cleanliness of dining area, drink station, restrooms, and front counter to meet food safety standards.
  • Assisted with opening and closing duties including setup, restocking, and sanitation tasks.
  • Collaborated with team members to uphold high standards of service and hospitality at Chick-fil-A.
  • Adapted to fast-paced environments while maintaining composure and a customer-first focus.

Education

High School Diploma -

Francis Howell North High School
Saint Charles, MO
06-2025

Some College (No Degree) -

Saint Charles Community College
Saint Charles, MO

Some College (No Degree) -

University of South Florida
Saint Petersburg, FL

Skills

  • Communication skills
  • Multitasking and time management
  • Team collaboration and workplace organization
  • Adaptability
  • Quick problem solving
  • Dependability
  • Strong work ethic
  • Determination and curiosity

Affiliations

College Activities

  • Kids Crossing Youth Ministry Leader
  • Baptist College Ministry Club
  • USF Pre-Med Club
  • USF Beach Volleyball Club
  • Scuba Diving Club

High School Activates

  • Club Volleyball (6 years)
  • High School Volleyball (9th, 10th, 11th, 12th)
  • Hospital Shadowing/Volunteering (Missouri Baptist Hospital, 12th)
  • HOSA club (Health Occupations Students of America, 12th)
  • DECA club (Distributive Education Clubs of America, 11th, 12th)
  • CYC Reffing/Coaching Volleyball (11th, 12th)
  • FHN Mentors (10th, 11th, 12th)
  • Class Delegates (12th)
  • National Honor Society (10th, 11th, 12th)
  • Sun Club (10th, 11th)
  • Student Council (11th, 12th)
  • Speech/Debate (12th)
  • Mock Trial (12th)
  • Pickleball Club (12th)

Certification

  • Fishing License
  • Boating License

Accomplishments

  • Deans List (Saint Charles Community College, 3 semesters)

Timeline

Brewista

7 Brew Coffee
11.2023 - 08.2025

Front of House Employee

Chick-fil-A
11.2022 - 08.2023

High School Diploma -

Francis Howell North High School

Some College (No Degree) -

Saint Charles Community College

Some College (No Degree) -

University of South Florida

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