McKenzie Shaver
Odessa
Summary
Detail-oriented professional with strong customer service skills. Experienced in high-quality beverage preparation and maintaining cleanliness in fast-paced environments. Committed to creating a welcoming atmosphere and ensuring customer satisfaction.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Brewista
CPL Rays Coffee
Odessa
02.2026 - 05.2026
- Prepared high-quality coffee beverages following standard recipes and techniques.
- Operated espresso machines and other brewing equipment efficiently.
- Assisted customers with menu selections and provided product information.
- Engaged with customers to create a welcoming atmosphere in the café.
- Described menu items to customers and suggested appealing products.
- Monitored inventory levels and restocked supplies regularly.
- Followed safety protocols and health standards in food preparation areas.
Server
IHOP
Odessa
06.2025 - 07.2025
- Provided exceptional service to high volume of daily customers.
- Provided excellent customer service in a fast-paced dining environment.
- Took customer orders accurately and processed them efficiently.
- Assisted guests with menu selections and special dietary needs.
- Handled cash transactions and operated the point-of-sale system effectively.
- Maintained cleanliness and organization of dining area and service stations.
- Resolved customer complaints promptly to enhance guest satisfaction.
Education
High School Diploma -
Permian High School
Odessa, TX05-2026
Skills
- Espresso machine operation
- Specialty beverage crafting
- Food safety standards
- Food safety practices
- Point-of-sale system
- Cash handling
- Quality control
- Time management
- Multitasking
- Food storage management
- Customer service
- Customer satisfaction
- Team collaboration
- Team building
- Communication
- Communication skills
- Problem resolution
- Complaint resolution
- Customer interaction management
- Professionalism
Certification
- ServSafe food preparation and handlers
- ServSafe Food Manager Handler
Timeline
Brewista
CPL Rays Coffee
02.2026 - 05.2026
Server
IHOP
06.2025 - 07.2025
High School Diploma -
Permian High School