Olivia Fennell
Saint Petersburg,FL
Summary
Reliable and motivated customer service worker with experience in fast-paced coffee and food service environments. I’m comfortable handling both drive-thru and front-of-house operations, and I always aim to deliver quality service while creating a positive experience for guests. I bring a strong work ethic, attention to detail, and a genuine interest in learning and improving. I’m committed to helping maintain a welcoming atmosphere, and supporting smooth, efficient teamwork wherever I’m needed.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Fennell Elder Law and Estate Planning
Saint Charles, Missouri
06.2024 - 08.2025
- Greeted clients and visitors with professionalism and helped create a welcoming environment at the law firm.
- Managed incoming calls, directing questions to the appropriate legal staff and taking messages when needed.
- Scheduled client appointments and coordinated calendars for multiple attorneys to keep everything running smoothly.
- Maintained accurate client records using case management software and stayed organized with ongoing cases.
- Provided basic information about estate planning services to help clients better understand their options.
Barista
7 Brew Coffee
Cottleville, Missouri
11.2023 - 08.2025
- Provided friendly and efficient customer service in a fast-paced drive-thru environment.
- Used the POS system to accurately process cash and card transactions and keep the cash drawer balanced.
- Helped keep the stand clean and organized while following all food safety and sanitation guidelines.
- Restocked supplies and prepped ingredients to make sure the team could work smoothly during busy rushes.
- Worked closely with coworkers to support 7 Brew’s positive, team-focused atmosphere.
- Helped train new employees on drink preparation, customer service expectations, and daily procedures.
- Managed high-volume traffic during peak hours while maintaining strong energy and a positive attitude.
Front of House Employee
Chick-fil-A
Saint Charles, Missouri
11.2022 - 08.2023
- Provided fast, friendly, and accurate customer service while taking orders in person, through the drive-thru, and on the mobile app.
- Helped maintain a positive atmosphere by addressing guest needs quickly and professionally to ensure great service.
- Handled cash, credit, and mobile payments using the POS system and balanced the drawer at the end of each shift.
- Delivered orders efficiently with a focus on speed and quality, including meal assembly and tray delivery.
- Kept the dining area, drink station, restrooms, and front counter clean to meet food safety and sanitation standards.
- Supported opening and closing routines such as setting up, restocking, and completing cleaning tasks.
Education
Some College (No Degree) - Biology
University of South Florida
Saint Petersburg, FLSome College (No Degree) - Biology
Saint Charles Community College
Saint Charles, MOHigh School Diploma -
Francis Howell North High School
Saint Charles, MO06-2025
Skills
- Communication skills
- Multitasking and time management
- Team collaboration and workplace organization
- Adaptability
- Quick problem-solving
- Dependability
- Strong work ethic
- Determination
- Curiosity
Affiliations
Youth Crossing Small Group Leader, The Crossing Church
Timeline
Front Desk Receptionist
Fennell Elder Law and Estate Planning
06.2024 - 08.2025
Barista
7 Brew Coffee
11.2023 - 08.2025
Front of House Employee
Chick-fil-A
11.2022 - 08.2023
Some College (No Degree) - Biology
University of South Florida
Some College (No Degree) - Biology
Saint Charles Community College
High School Diploma -
Francis Howell North High School