Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Olivia Flores

Rosharon,TX

Summary

Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Supervisor

Flores Concrete Contractors Inc.
05.2022 - 08.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Secretary's Assistant

Flores Concrete Contractors Inc.
01.2019 - 11.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.

Server

Las Heladas LLC.
03.2017 - 12.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs..
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Esthetician License -

Institute of Cosmetology & Esthetics
Houston, TX
03.2024

High School Diploma -

Manvel High School
Manvel, TX
05.2019

Skills

  • Goal-Oriented
  • Complex Problem-Solving
  • Staff Discipline
  • Project Management
  • Negotiation
  • Staff Management
  • Employee Motivation
  • Expectation setting

Certification

  • Esthetician License - 2024


Languages

Spanish
Native or Bilingual

Timeline

Supervisor

Flores Concrete Contractors Inc.
05.2022 - 08.2023

Secretary's Assistant

Flores Concrete Contractors Inc.
01.2019 - 11.2021

Server

Las Heladas LLC.
03.2017 - 12.2018

Esthetician License -

Institute of Cosmetology & Esthetics

High School Diploma -

Manvel High School

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Olivia Flores