Summary
Overview
Work History
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Olivia Flynn

Lewiston,ME

Summary

High-achieving professional with a proven record of customer acquisition, partnership development, and community engagement. As Co-Founder and Business Development Lead at Maine Compost Co., I’ve grown the customer base rapidly through grassroots outreach, business partnerships, and effective client management. Leveraging my experience as Miss Maine 2018, where I represented the state in over 100 public appearances and fundraising initiatives, I bring exceptional skills in relationship-building and communication.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Business Development & Sales Lead

Maine Compost Co LLC
01.2025 - Current
  • Led grassroots outreach to grow the residential customer base through community events and partnerships.
  • Drove business development and customer acquisition, maintaining 10+ new accounts per month on average since May 2025.
  • Cultivated and closed partnerships with local organizations, turning outreach into signed accounts.
  • Managed customer relationships to maximize satisfaction and retention, implementing communication strategies to ensure ongoing engagement and service loyalty.
  • Designed, built, and launched the company website, integrating recurring subscription services and optimizing SEO to enhance lead generation and customer acquisition.
  • Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients' needs.

Miss Maine 2018

Miss America Organization
06.2018 - 06.2019
  • Represented Maine in 100+ events requiring public speaking, fundraising, and community engagement.
  • Responsible for maintaining public relations and social media presence.
  • Competed at Miss America 2019, showcasing scholastic and philanthropic achievements.
  • Managed corporate and local sponsorships and partnerships.
  • Statewide Ambassador for the Children's Miracle Network Hospitals.
  • Proven ability to learn quickly and adapt to new situations.

Customer Support Specialist

Thrive NextGen
01.2023 - 11.2023
  • Collected technical information, understood clients concerns and accurately entered data into Thrive’s backoffice system and appropriate route to technicians in a timely manner.
  • Proficiency in Microsoft Office and ServiceNow.
  • Attention to detail while receiving and outputting information simultaneously.
  • Ability to handle high stress and fast paced issues with professionalism and conflict resolution skills.
  • Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.

Bartender

Flatbread Company
04.2021 - 10.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Skills

  • Strong Communicator
  • Google SEO Optimization
  • CRM Tools
  • Google Workspace
  • Billing & Payment Reconciliation
  • Microsoft Office Suite
  • Cross Functional Communication
  • Problem Solving & Issue Resolution
  • Adaptability
  • Detail-Oriented
  • Customer Relationship Management
  • Website Design & Management
  • Documentation Accuracy

Accomplishments

    University of Southern Maine

    Portland, ME

    2015-2018: Communications And Media Studies Major

    ● Miss Maine 2018 Scholarship Recipient

    ● Miss America 2018 Scholarship Recipient

Certification

Dale Carnegie Effective Communication and Public Speaking

Developed proficiency in leadership, communication, and business competencies.

Interests

● Statewide Ambassador for the Children's Miracle Network Hospitals requiring personally fundraising thousands of dollars, shooting promotional ads, attending all charity events and visiting with patients at Barbara Bush Children's Hospital

● Curated an advocacy platform named, “Love Doesn't Hurt” for Domestic Violence Awareness and Prevention; entailing speeches, school visits, attending fundraisers/survivor meetings/galas, social media advocacy, and held an individual fundraiser

● Completed several hundred hours for (including but not limited to); community events, Camp Sunshine, CMN Hospitals, STRIVE, Veteran and Gold Star Family services, Special Olympics of Maine and Wreaths Across America

Timeline

Business Development & Sales Lead

Maine Compost Co LLC
01.2025 - Current

Customer Support Specialist

Thrive NextGen
01.2023 - 11.2023

Bartender

Flatbread Company
04.2021 - 10.2022

Miss Maine 2018

Miss America Organization
06.2018 - 06.2019

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Olivia Flynn