Olivia Ford
Clermont
Summary
Offering caring and supportive nature, ready to thrive in healthcare setting and eager to learn and grow. Delivers foundational understanding of patient care principles and basic medical procedures. Ready to use and develop strong communication and patient care skills in the Certified Nursing Assistant role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Senior Nannies
08.2025 - Current
- Assisted residents with mobility needs, promoting independence and safety during daily activities.
- Administered prescribed medications under supervision, ensuring adherence to care plans.
- Monitored patient conditions and reported changes to nursing staff for timely interventions.
- Educated patients and families on care routines, enhancing understanding and compliance.
- Supported nutritional needs by preparing and serving meals according to dietary restrictions.
- Assisted with recreational activities, promoting social engagement and mental wellbeing.
- Helped patients with personal hygiene tasks, ensuring comfort and dignity.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Customer Service Associate
RaceTrac
10.2024 - 09.2025
- Enhanced customer satisfaction by actively listening and addressing inquiries in a timely manner.
- Assisted in order processing by verifying details and ensuring accuracy of transactions.
- Conducted product knowledge training sessions for new team members to improve service delivery.
- Resolved customer complaints by implementing effective solutions and following up for satisfaction.
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
- Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company''s policies.
Service and Food Champion
Taco Bell
07.2024 - 09.2024
- Assisted customers with menu selections, ensuring a positive dining experience.
- Executed food preparation tasks according to established food safety standards.
- Maintained cleanliness of workstations, contributing to health and safety compliance.
- Collaborated with team members to ensure timely service during peak hours.
- Trained new employees on food preparation and customer service protocols.
- Adhered to quality assurance protocols, ensuring high standards in food presentation.
- Maintained a clean and organized work environment, ensuring compliance with food safety regulations.
- Reduced order processing time through effective multitasking and prioritization of tasks.
- Promoted upselling opportunities with suggestive selling techniques, boosting overall sales revenue for the establishment.
- Assisted in training new employees on company procedures, product knowledge, and best practices for exceptional service delivery.
Sandwich Artist
Subway
07.2023 - 05.2024
- Prepared sandwich ingredients by slicing vegetables and meats to ensure freshness and flavor.
- Executed food preparation tasks efficiently to meet high customer demand during peak hours.
- Collaborated with team members to maintain a smooth workflow and enhance service speed.
- Demonstrated extensive menu knowledge to assist customers with their selections and dietary needs.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Ensured proper cash handling procedures while processing customer transactions.
- Monitored food quality and presentation to uphold brand standards.
- Greeted guests, promoted specials, and took orders.
Education
High School Diploma -
Osceola Technical Institute - AHS
Kissimmee, FL06-2026
Skills
- Patient care management
- Assessing patient vital signs
- Personal hygiene support
- ADLS
- Customer engagement
- Effective team collaboration
- Patient mobility support
- Friendly, positive attitude
- Effective organizational skills
- Detail-oriented approach
- Work ethic and integrity
Certification
- CNA - Certified Nurse Assistant
- CMT - Certified Medication Technician
- Microsoft Office Software Certification
Timeline
Certified Nursing Assistant
Senior Nannies
08.2025 - Current
Customer Service Associate
RaceTrac
10.2024 - 09.2025
Service and Food Champion
Taco Bell
07.2024 - 09.2024
Sandwich Artist
Subway
07.2023 - 05.2024
High School Diploma -
Osceola Technical Institute - AHS