Olivia Fortier
Wakefield,Massachusetts
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Team Manager
Worcester State Athletics/Kelly Downs
02.2023 - Current
- Coordinated team collaboration to share ideas and build best practices.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Facilitated meetings to communicate team performance goals and results.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Established and maintained performance, quality and service standards for professional customer care.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Cashier/Department Specialist
Market Basket
10.2018 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor of Science - Psychology
Worcester State University
Worcester, MA05.2025
Skills
- Customer Focus
- Motivational Abilities
- Training and Development
- Customer Service
- Team Development
- Strategic Planning
Timeline
Team Manager
Worcester State Athletics/Kelly Downs
02.2023 - Current
Cashier/Department Specialist
Market Basket
10.2018 - Current
Bachelor of Science - Psychology
Worcester State University
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